At a Glance
- Tasks: Be the friendly face of Marlborough Surgery, helping patients and managing communications.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Enjoy free parking, NHS pension, sick pay, and generous holiday allowance.
- Other info: Flexible shifts with opportunities for career growth in a dynamic environment.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a knack for multitasking are essential.
The predicted salary is between 18900 - 23100 £ per year.
To provide a point of contact for patients at Marlborough Surgery and act as a focal point of communication between patients, Doctors and other medical staff. To project a positive and friendly image to patients and other visitors either in person or via the telephone.
Your duties will include (but are not limited to):
- Reception duties
- Use of appointment systems
- Processing of medical records
- Preparation of consulting rooms
- Operation of telephone system
- Start and end of day procedure
Shift patterns:
- Week 1
- Monday- 08:00 am - 04:00 pm
- Tuesday- 12:00 pm - 08:00 pm
- Wednesday- Day off
- Thursday- 12:30 pm - 08:00 pm
- Friday- 08:00 am - 04:00 pm
- Saturday- 09:00 am - 05:00 pm
- Week 2
- Wednesday- 12:00 pm - 08:00 pm
- Thursday- 12:00 pm - 08:00 pm
Please note on Saturdays pay is time and a third.
Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms. Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner. Using Care Navigation to direct patients to the right healthcare professional the first time to ensure patients receive the right support, at the right time to help manage patients' needs.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Respond to all queries and requests for assistance from patients and other visitors.
In conjunction with the senior receptionist ensure that requests for prescriptions are actioned where possible within one working day. Entering requests for home visits onto the relevant GPs home visit ledger on SystmOne including information regarding the patient and alerting the GP of this. Ensure reception and waiting areas are kept neat and tidy.
Take part in North Easington Extended Access rota, working on some weekends and public holidays at an enhanced rate.
USE OF APPOINTMENT SYSTEMS: Ensure total familiarity with appointment system in use including regular and incidental variations. Book appointments and reviews ensuring sufficient information is recorded to do this. Monitor effectiveness of the system and report any problems or variations required.
PROCESSING OF MEDICAL RECORDS: Refile records as required, ensuring that strict alphabetical order is adhered to. Where necessary ensure correspondence, reports, results, etc. are scanned into the correct record and an entry to be put in the patients' computer record using the relevant read code where necessary. Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover. Ensure hospital letters, x-rays etc. are scanned into patient records within SystmOne. Pull off all printouts for patients' medical records being returned.
PREPARATION OF CONSULTING ROOMS: Ensure that the consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and re-stocking as required. Ensure that any consumables with an expiry date are in date, adhering to health and safety protocols. Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.
OPERATION OF TELEPHONE SYSTEM: Receive and make calls as required. Divert calls and take messages as appropriate. Ensure that the system is operational at the beginning of each day and switched over to night service.
START AND END OF DAY PROCEDURES: Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients. Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm activated when necessary.
Special requirements of the post: An understanding, acceptance and adherence to the need for strict confidentiality. An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients' enquiries and requests. Excellent communication skills.
Benefits of the job:
- Free on-site parking
- Sick pay
- NHS Pension
- 5 weeks' holidays plus bank holidays (pro rata if part-time)
Receptionist in North East employer: Ontap Job Search
Christ's College in Sunderland offers a supportive and dynamic work environment for its staff, fostering a culture of collaboration and professional growth. With a focus on employee development and a commitment to work-life balance through term-time working arrangements, this role provides an excellent opportunity for those looking to make a meaningful impact in the education sector. Join us and be part of a community that values dedication and encourages personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in North East
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Ontap Job Search for the Receptionist role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Receptionist in North East
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Ontap Job Search, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Ontap Job Search, and how you can make a difference!
How to prepare for a job interview at Ontap Job Search
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Ontap Job Search.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Ontap Job Search appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Ontap Job Search supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
