Medical Receptionist in North East

We are looking for an enthusiastic and organised Medical Receptionist to join our team.

You will be the first point of contact for patients, providing a professional and compasionate service both in person and over the phone.

This role is vital in ensuring the smooth running of the practice.

This is a key facing role within the practice, requiring excellent communication skills, and the ability to multitask and the need to have a calm professional approach in a busy environment.

DESIRABLE REQUIREMENTS Previous Experience working in General Practice Experience using Systm One Strong organisational and administrative skills Excellent telephone manner and patient communication skills Ability to work well under pressure Good understanding of patient confidentiality and data protection Booking, amending and cancelling appointments Processing prescriptions and handling administrative tasks Supporting the clinical team with day to day operations.

• Medical Receptionist Job Description 1
• 1.1 POST TITLE: Receptionist (Part time, )
• 1.2 GRADE : Negotiable depending upon experience
• 1.3 ORGANISATIONAL RELATIONSHIPS

The post holder will be responsible to the Assistant Practice Manager.

1.4 DESCRIPTION OF ROLE

To deliver a friendly and welcoming service to patients and members of the public who contact the Practice by telephone or face to face.

The post holder will undertake reception duties which will include the efficient and timely updating of patients records.

1.5 CONTEXT OF POST

The post holder will work closely together, with the assistant manager, to ensure continuous improvement in patient services.

• 1.6 RESPONSIBILITIES SPECIFIC TO THIS POST
• Working in partnership with colleagues to promote a culture of continuous improvement in the development of the Practice in line with NHS requirements and Practice priorities.
• Ensure that clinicians are relieved of as many administrative tasks as possible consistent with the relevant clinical governance policies and procedures
• 1.7 Patient Services
• Ensure that the telephone is answered promptly and in a courteous manner, giving the name of the Surgery and asking how the caller may be helped.
• Act as the link between Doctor and patient in negotiating services for the patient
• Arrange appointments for patients with Doctors, Nurses and other health professionals
• Explain practice policies and procedures to patients
• Provide information and deal with patients queries
• Ensure that repeat prescriptions are available within 48 hours of the receipt of the request
• 1.8 Practice Administration and Records
• Maintain records as required by the Practice using the clinical computer systems, IT systems and relevant databases e. g. appointments, repeat prescriptions
• Scan documents into the Practice clinical system via Workflow.
• Ensure the safe and appropriate disposal of confidential documents
• Administer the appropriate charges for services.
• 1.9 Human Resources
• Help to ensure that a learning environment exists within which all staff have the opportunity to reach standards of excellence.
• Where appropriate, help ensure that an Incident Book is kept and that all incidents are recorded in it and investigated and that a Significant Event Analysis is carried out in appropriate cases.
• Help ensure that the provisions of Health and Safety and other related legislation are adhered to.
• Participate in the annual appraisal of reception staff to identify training needs and undergo training as appropriate.
• Participate in the training of other members of staff / personnel attached to the Practice, as appropriate.
• 1.10 Information
• Ensure patient information is up to date and displayed appropriately.
• Ensure that information is disseminated within the Practice as appropriate
• 1.11 Premises
• Ensure that all public waiting areas are kept neat and tidy
• Ensure that reception and back office areas are kept neat and tidy and organised for quick and easy access to documents and equipment.

This list indicates the principal duties, but it is neither complete nor exhaustive and may involve other duties that may be required by the Practice Manager within the grade and status of the post.

• 2 COMMON DUTIES AND RESPONSIBILITIES
• Quality Assurance All staff are accountable for the quality of their own work. This will involve operating within the appropriate quality procedures applicable to the post.
• Communication To be personally aware of how the teams communications systems operate.

Be fully conversant with the Practices procedures, policies, strategies and objectives and to participate in effective liaison within the team.

• Professional Practice To ensure that individual professional practices are developed in line with the Practices objective of continual improvement in the quality of services to patients.
• Health and Safety All staff will comply with statutory requirements and the Surgerys Health and Safety Policy, organisation arrangements and procedures.

Staff have a responsibility to advise the Practice, through their line manager, of where they consider the Practice has not met its obligation to provide a safe and healthy place to work.

• Appraisal All members of staff will receive an annual appraisal and it is the responsibility of each member of staff to follow the Practices procedure in respect of appraisal.
• Equality and Diversity As an organisation we are committed to promoting a just society that gives everyone an equal chance to work and live free from discrimination and prejudice.
• Confidentiality Members of staff will not divulge to anyone personal and/or confidential information to which they may have access during the course of their work.
• 5 3. Conditions of Service
• Salary is paid monthly by bank credit transfer.
• The appointment will be subject to: i) A Disclosure and Barring Services (DBS) check. ii) Satisfactory medical clearance.

The successful candidate will be required to satisfy the Occupational Physician as to his/her fitness to perform the duties of the post. iii) Satisfactory references.

References will be sought from your current or most recent employer and additional references may be requested. iv) Successful completion of a 6-month probationary period.

• The post holder will be entitled to join the NHS pension scheme.
• Leave entitlement is 28 days per year plus 8 bank holidays.

The above entitlements are reduced proportionately for employees working fewer than 37.5 hours per week. (The holiday year runs from 1st April to the following 31st March.)

• The Practice operates a no smoking policy.
• The Practice is an Equal Opportunities employer and welcomes applications, irrespective of race, sex, marital status, disability, religion, age, sexual orientation or political belief.
• The Practice requires one months notice in writing to the post holders intention to terminate employment.
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