At a Glance
- Tasks: Deliver exceptional customer service through calls and emails in a dynamic contact centre.
- Company: Join a reputable client with a strong focus on team performance and professional growth.
- Benefits: Competitive hourly rate, free coffee, and vouchers for outstanding performance.
- Other info: Flexible shifts with opportunities for career development in a supportive team.
- Why this job: Gain valuable experience in a structured environment while making a real impact on customer satisfaction.
- Qualifications: Strong attention to detail, teamwork skills, and a commitment to high-quality service.
The predicted salary is between 13.45 - 18.9 £ per hour.
12-Month Fixed-Term Contract
Location: Durham
Hourly Rate: 13.45 - 18.90 (Overtime rate)
Various shift patterns. You will be expected to work 3-5 weekends over an 8-week period; this can be in a row or separated depending on business need.
Awr rate increase to 13.57. Benefits will include vouchers for Star performance. Free coffee and tea available onsite.
We are currently seeking Customer service advisors to join a well-established and reputable client on a 12-month fixed-term contract. This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.
Role Overview:
You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.
Key Responsibilities:
- Process inbound and outbound calls, emails, and customer enquiries in line with established procedures.
- Accurately complete transactions and maintain up-to-date records, both digital and manual.
- Prioritise and manage daily workloads effectively to meet deadlines.
- Escalate non-routine queries or issues appropriately.
- Collaborate with colleagues to support overall team performance.
- Provide general administrative assistance as required.
- Ensure compliance with internal controls and audit requirements.
Essential Skills & Experience:
- Strong attention to detail and accuracy in record-keeping.
- Proven ability to work effectively in a team-based or structured environment.
- Excellent interpersonal and communication skills.
- Strong organisational and time management abilities.
- Demonstrated commitment to delivering high-quality customer service.
- Ability to follow defined processes and procedures consistently.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer service advisor in North East employer: Ontap Job Search
Christ's College in Sunderland offers a supportive and dynamic work environment for its staff, fostering a culture of collaboration and professional growth. With a focus on employee development and a commitment to work-life balance through term-time working arrangements, this role provides an excellent opportunity for those looking to make a meaningful impact in the education sector. Join us and be part of a community that values dedication and encourages personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service advisor in North East
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ontap Job Search.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ontap Job Search. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer service advisor in North East
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ontap Job Search.
How to prepare for a job interview at Ontap Job Search
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ontap Job Search's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ontap Job Search offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
