At a Glance
- Tasks: Be the friendly face of our office while supporting key administrative tasks.
- Company: Join a growing organisation with a strong commitment to inclusion and development.
- Benefits: Enjoy competitive salary, family-friendly leave, and health support.
- Other info: Join a diverse team and be part of a supportive community.
- Why this job: Make a real impact in a dynamic environment with exciting career growth.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 26000 - 30000 £ per year.
Job Title
Receptionist & QUENSH Admin Assistant
Location
Worcester
Salary
- To £26,508 plus benefits
- We are seeking a professional, highly organised, and customer-focused
Receptionist & QUENSH Administration Assistant to join our team at our Worcester office.
This is a key role within the business, providing a welcoming and efficient front‑of‑house service while supporting our Quality, Environment, Health, Safety (QUENSH) administration processes.
This is an exciting opportunity to work on high‑profile projects and develop your career within a growing organisation. On Site is part of the
South Staffordshire Group , a 3,000‑employee strong organisation behind South Staffs and Cambridge Water, alongside a range of businesses supporting the utilities sector.
This means you'll be joining not just one company, but a wider group that can offer long‑term career development, variety, and progression opportunities.
What’s The Role
As Receptionist & QUENSH Administration Assistant, you will play a vital role in ensuring the smooth day‑to‑day operation of our Worcester office.
Acting as the first point of contact for visitors, customers, and colleagues, you'll provide a professional front‑of‑house experience while supporting administrative activities across the business.
Key Responsibilities Include
- Greeting visitors and maintaining a professional and welcoming reception area.
- Answering and directing incoming telephone calls.
- Handling customer enquiries and resolving issues in a professional and efficient manner.
- Managing incoming and outgoing correspondence, including emails and postal mail.
- Updating and maintaining spreadsheets, databases, and business records accurately.
- Supporting QUENSH administration processes and documentation.
- Ordering and managing office consumables and supplies.
- Providing general administrative support to various departments as required.
- Assisting with filing, document control, and record management activities.
- Ensuring office administration is completed accurately and within required timescales.
- What You’ll Need
We're looking for someone who is organised, proactive, and able to manage a varied workload while maintaining excellent levels of customer service.
Essential Skills And Experience Include
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Ability to handle customer enquiries professionally and confidently.
- Strong problem‑solving skills and a positive attitude.
- Ability to work independently and as part of a team.
- A proactive, adaptable, and professional approach to work.
- What You’ll Get In Return
- Family‑Friendly Leave Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days.
- Financial & Life Assurance Life Assurance cover (role dependant) and a Company Pension Scheme with salary sacrifice options.
- Health & Wellbeing Employee Assistance Programme (8 counselling sessions) and 24/7 Virtual GP access for you and your dependents.
- Lifestyle & Perks Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.
- Professional Development Hands‑on training and ongoing career development opportunities
- Inclusion & Belonging Active People Networks – Disability & Neurodiversity, Unity+, Women's Network, and more.
- Performance & Recognition Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
At South Staffordshire Limited, inclusion matters.
We have a wide range of employee networks which are employee‑led communities that bring our people together, support different perspectives and create a strong sense of belonging.
Our people are encouraged to get involved as members or allies.
We are committed to building a team that reflects the diversity of the communities we serve.
We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.
We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
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Receptionist & QUENSH Admin Assistant in Worcester employer: OnSite Central Limited
OnSite Central Limited is an excellent employer for those looking to kickstart their career in the water industry. With a strong focus on employee development, you will benefit from comprehensive training and on-site mentoring, all while enjoying the unique opportunity to travel across the UK. Our supportive work culture prioritises health and safety, ensuring that you grow your practical skills in a rewarding and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist & QUENSH Admin Assistant in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OnSite Central Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OnSite Central Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist & QUENSH Admin Assistant in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OnSite Central Limited:Your cover letter is your chance to shine! Tell us why you want to work at OnSite Central Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OnSite Central Limited!
How to prepare for a job interview at OnSite Central Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
