At a Glance
- Tasks: Lead advocacy services, support vulnerable adults, and manage a dedicated team.
- Company: Join ONSIDE, a leading charity empowering individuals in health and social care.
- Benefits: Enjoy competitive pay, employee assistance, and professional development opportunities.
- Other info: Flexible hours with a focus on work/life balance and continuous improvement.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in health and social care, team management, and advocacy services required.
The predicted salary is between 30000 - 40000 £ per year.
Part Time Hours: 34 hours per week
Location: Hereford, Herefordshire
Contract Type: Permanent
Make a Real Difference as a Service Manager! Are you an experienced Services Manager in health and social care looking to make a meaningful impact? Or an Advocate looking to progress to the next level? If you have an understanding of advocacy services, whether through lived experience or professional experience within health and social care and are passionate about supporting vulnerable adults, we’d love to hear from you!
About the role
ONSIDE is seeking an experienced, person‑centred and values‑led Service Manager to lead our statutory advocacy services in Herefordshire, alongside managing out‑of‑county advocacy provision. You will play a vital role in ensuring vulnerable and disadvantaged people have their voices heard and rights upheld. Providing operational leadership supporting a team of advocates and volunteers delivering high‑quality advocacy service that are safe, ethical and compliant. Supporting, coaching and line managing the team to achieve outstanding outcomes. Your role will be ensuring adherence to statutory frameworks, safeguarding standards and legislation, while overseeing referrals, case management, service delivery and performance monitoring. Leading on quality assurance, evaluation and continuous improvement. As the Service Manager, you will work closely with the Head of Services to drive service development, innovation and growth ensuring our work remains person‑centred, accessible and responsive to local need.
Learn More About Our Work
ONSIDE is a leading advocacy charity dedicated to empowering individuals across health and social care services.
Who are we looking for?
We’re looking for a Service Manager with proven experience in team management and service delivery within a multi‑disciplinary environment with a background in health and social care, charity sector, or advocacy services. You will also require experience in supporting vulnerable or disadvantaged adults with a strong understanding of safeguarding, equality, diversity, and inclusion. As a Service Manager you will need excellent communication and stakeholder management skills to include staff, peers, partnerships and other key stakeholders. It is desirable to have knowledge of statutory advocacy such as IMCA, Care Act etc. and an understanding of legal and ethical frameworks within advocacy.
Someone like you? If you embrace difference and operate with integrity. If you are committed to fairness and justice. If you are creative in your approach, can think around problems and find new ways to solve them. If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.
Service Manager in Hereford employer: Onside Advocacy
ONSIDE is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture that values employee voices through forums and initiatives. Located in Hereford, Herefordshire, this role as a Service Manager not only allows you to make a meaningful impact in the lives of vulnerable adults but also provides access to continuous professional development and a good work/life balance, making it an ideal place for those passionate about advocacy and social care.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Hereford
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Onside Advocacy, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Onside Advocacy. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Onside Advocacy's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Service Manager in Hereford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Onside Advocacy. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Onside Advocacy.
How to prepare for a job interview at Onside Advocacy
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Onside Advocacy.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Service Manager at Onside Advocacy.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Onside Advocacy that you're ready to hit the ground running in the Service Manager role.
