At a Glance
- Tasks: Provide compassionate support and connect clients to essential services.
- Company: Onside Advocacy, a dedicated organisation focused on client care.
- Benefits: Flexible part-time hours, training provided, and meaningful work experience.
- Other info: Join a supportive team with ongoing training opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, good communication skills, and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Onside Advocacy is expanding its Single Point of Access team in Hereford.
We are seeking compassionate individuals for a part-time role as Client Support & Referral Practitioner, handling triage, information gathering and guidance to help people access the right support.
The role focuses on listening, assessing needs, identifying risk, and connecting people to services. Training will be provided; there is a rolling advertsing schedule.
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Compassionate Client Support & Referral Specialist in Hereford employer: Onside Advocacy
ONSIDE is an exceptional employer dedicated to fostering a neuro-affirming and inclusive work culture in Herefordshire. With a strong commitment to employee wellbeing, we offer generous benefits such as 26 days of annual leave, a supportive environment for professional development, and a focus on work-life balance. Join us in making a meaningful impact on the lives of children and families while growing your career in a role that values your unique experiences and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Compassionate Client Support & Referral Specialist in Hereford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Onside Advocacy and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Onside Advocacy and let us see your personality shine through!
We think you need these skills to ace Compassionate Client Support & Referral Specialist in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Onside Advocacy.
Get Familiar with Our Brand:Before applying, take some time to learn about Onside Advocacy and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Onside Advocacy
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Onside Advocacy.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Onside Advocacy will surely appreciate.
