At a Glance
- Tasks: Be the friendly voice helping people access vital support services.
- Company: Join a compassionate team dedicated to making a difference in the community.
- Benefits: Enjoy 26 days holiday, pension, and your birthday off!
- Other info: Comprehensive training provided; diversity and inclusion celebrated.
- Why this job: Make a real impact by supporting vulnerable individuals and families.
- Qualifications: Empathy, strong organisational skills, and a passion for helping others.
The predicted salary is between 25185 - 28000 £ per year.
- Part Time Hours: 18 – 25 hours per week
- Locations: Hereford, Herefordshire
This is a rolling advert. Interviews will be scheduled on a rolling basis, and the advert will close upon successful appointment.
Overview
As part of an exciting expansion of our Single Point of Access team, we are looking for compassionate and skilled individuals to become the first friendly voice people hear when they reach out for support.
The role of
Client Support & Referral Practitioner requires listening, gathering information, assessing needs, identifying risk and providing advice and guidance to help people access the right support at the right time.
Responsibilities
- Serve as the first point of contact for children, young people, families and vulnerable adults accessing ONSIDE services.
- Conduct triage, assessment and signposting for a wide range of ONSIDE services.
- Gather information, assess needs, identify risk and provide advice and guidance to help people access the right support at the right time.
- Maintain accurate records and process referrals within ONSIDE’s case management system.
- Support parents searching for help for their child, adults seeking advocacy, families navigating challenges, and individuals looking to access neurodiversity services.
Qualifications
- Excellent customer service skills, warm and empathetic, able to build rapport quickly while handling sensitive information with care.
- Strong organisational skills and confidence using Microsoft Office and other ICT systems.
- Experience supporting vulnerable children, young people, families or adults is beneficial.
- Knowledge or strong understanding of neurodivergence and the needs of neurodivergent people is highly valued.
- Adaptable and creative in supporting people with neurodivergence, mental ill health, disabilities or other complex needs.
Benefits
- 26 days holiday + Bank Holidays
- Pension & Company Sick Pay
- Additional maternity/paternity pay
- 24/7 Employee Assistance Programme
- Your birthday off
We will provide comprehensive, tailored training to help you feel confident listening, triaging, recording information, assessing need, and connecting people with services that can make a real difference to their life.
ONSIDE celebrates diversity and inclusion. If you’re excited by the role but don’t meet every requirement, please still apply.
ONSIDE reserve the right to withdraw this vacancy before the closing date.
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Client Support & Referral Practitioner in Hereford employer: Onside Advocacy
ONSIDE is an exceptional employer dedicated to fostering a neuro-affirming and inclusive work culture in Herefordshire. With a strong commitment to employee wellbeing, we offer generous benefits such as 26 days of annual leave, a supportive environment for professional development, and a focus on work-life balance. Join us in making a meaningful impact on the lives of children and families while growing your career in a role that values your unique experiences and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support & Referral Practitioner in Hereford
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Onside Advocacy, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Onside Advocacy. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Onside Advocacy's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Client Support & Referral Practitioner in Hereford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Onside Advocacy. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Onside Advocacy.
How to prepare for a job interview at Onside Advocacy
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Onside Advocacy.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Client Support & Referral Practitioner at Onside Advocacy.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Onside Advocacy that you're ready to hit the ground running in the Client Support & Referral Practitioner role.
