Access Hub Practitioner in Hereford

Hours: 32 hours per week

Locations: Hereford, Herefordshire

Make a difference from the very first conversation.

About the role

Join ONSIDE and step into a meaningful position as an Access Hub Practitioner. Our Access Hub is the vital 'front door' to the charity for all our services, and you will be the very first point of contact for children, young people, families and vulnerable adults reaching out for support.

No two days are the same. One moment you may be making initial contact with someone new to our services; the next, you could be triaging a young person in need, assessing proportionate risk and safeguarding concerns, or processing referrals and guiding people towards the right support both within and beyond ONSIDE. It's a busy and rewarding environment where a warm, calm, and engaging approach truly makes a difference.

You’ll work in a fast‐paced, supportive environment where a warm and engaging approach is essential. The role can be emotionally challenging, but it’s also incredibly rewarding. We’ll provide full, tailored training to help you listen effectively, carry out triage, match people to the right support, and handle sensitive information confidently using our bespoke database.

You’ll be part of an experienced team that offers immediate support where needed and works closely with both our Children and Young People teams and the wider ONSIDE team.

• 26 days annual holiday + Bank Holidays
• Pension Scheme
• Company Sick Pay Scheme (after qualifying service)
• Additional Maternity & Paternity Pay (after qualifying service)
• 24/7 Employee Assistance Programme
• Access to premium Calm App
• Employee Engagement Forum to ensure our employee's voices are heard!
• Supportive working environment & good work/life balance culture
• Support with continuous professional development

Who are we looking for?

We’re seeking someone who is both professional and kind, with a naturally empathetic approach. You’ll ensure every enquiry, referral, and request for information is handled with compassion, clarity, and efficiency. Building rapport with parents, carers, young people, vulnerable adults and professionals will come naturally to you.

You’ll ideally have experience working with children and young people or vulnerable adults, particularly in a behavioural change, support, or wellbeing context. You’ll have passion about helping them access the right support to improve their lives and can identify individual needs, triage effectively, and ensure each person is matched to the most suitable service.

Experience in a customer‐focused environment would be beneficial, along with confidence using Microsoft and ICT systems, with the ability to process sensitive personal data accurately and securely.

We’re looking for a team player who is self‐motivated, a clear communicator, and highly organised. Flexibility is essential, as you’ll need to adapt to the changing needs of the service and wider organisation.

Someone like you?

If you embrace difference and operate with integrity. If you are committed to fairness and justice. If you are creative in your approach, can think around problems and find new ways to solve them. If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Who are ONSIDE?

ONSIDE is a charity working across Worcestershire and Herefordshire, established in 1993 stemming from a belief that everyone has the right to be a valued human being and to be treated in a just and fair way.

In support of this belief, we provide a range of support services across advocacy, wellbeing and mental health for adults, children and young people who may be vulnerable, disadvantaged or discriminated against. This includes mental and physical ill health, sensory impairment, learning disability, drug and alcohol misuse, older people, and carers. ONSIDE is funded through a range of sources to maintain its independence and ensure that the support it provides reflects the views and perspective of the people it wishes to help.

Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year! If you’re looking for a job that you can be proud of, apply now. More people need our help than ever before. The role of Access Hub Practitioner is a real career opportunity to support ONSIDE's work and the impact our services have across the communities we serve.

At ONSIDE we’re committed to building a diverse, inclusive, and equitable organization where everyone feels valued and supported. If you’re passionate about our mission and excited by this role, but don’t meet every requirement, we still encourage you to apply — you could be just the right person to help us make a real difference.

As part of our commitment to fairness and equity, we don’t negotiate starting salaries. We operate a clear and transparent pay structure to ensure consistency and equal opportunity for everyone.

Please also access our guidance on how to apply to ONSIDE on our advert pages. ONSIDE reserve the right to withdraw this vacancy before the closing date.