At a Glance
- Tasks: Be the go-to person for customers, managing enquiries and resolving complaints on-site.
- Company: Join a leading gas distribution company with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, company car, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a supportive team and great career prospects.
- Why this job: Make a real difference in customer experiences while working on exciting gas mains projects.
- Qualifications: Previous customer-facing experience and strong communication skills are essential.
Onshore Technical are currently looking to speak with experienced Customer Liaison Officers for a permanent opportunity supporting REPEX gas mains replacement works in the Basingstoke area. This is a predominantly site-based role, covering works within a 30-mile radius of Basingstoke.
The successful candidate will act as a key point of contact between customers, clients, contractors and internal teams, helping to manage enquiries, resolve complaints and keep customers informed throughout the delivery of works.
Role Details- Location: Within 30 miles of Basingstoke
- Working Pattern: Predominantly site based
- Engagement: Permanent
- Salary: £32,000 per annum
- Package: Company car, car allowance or van
- Sector: Gas Distribution / REPEX / Utilities
The Customer Liaison Officer will be responsible for delivering a proactive and responsive customer service across live gas mains replacement works. You will manage customer enquiries and complaints through to resolution, attend site visits where required, maintain accurate records, and liaise with customers, clients, contractors, local teams and other stakeholders.
Key Responsibilities- Act as a point of contact for customers, clients and internal teams
- Manage customer enquiries and complaints through to resolution
- Attend site visits and face-to-face customer meetings where required
- Keep customers updated throughout the delivery of works
- Maintain accurate records and use internal systems effectively
- Liaise with contractors, local offices and partner agencies
- Support the resolution of customer issues in a professional manner
- Identify opportunities to improve customer processes and communication
- Ensure customer satisfaction and timely resolution of issues
- Previous customer-facing experience
- Strong communication and problem-solving skills
- Confident dealing with customer enquiries and complaints
- Able to liaise professionally with customers, clients, contractors and internal teams
- Comfortable attending site visits and face-to-face meetings
- Computer literate with good record-keeping skills
- Utilities, construction, highways or gas experience preferred
- Full UK driving licence required
This role would suit someone who is proactive, professional and confident dealing with customers both on site and over the phone. The right person will be organised, approachable and able to resolve issues calmly while maintaining strong relationships with customers and project teams.
Customer Liaison Officer in Basingstoke employer: Onshore Technical
As a Health and Safety Manager with our client, you will join a dynamic team in the gas distribution sector, where your expertise will be valued and your contributions will directly impact safety and compliance across multiple sites. The company fosters a progressive work culture that encourages innovation and personal growth, offering hybrid working arrangements and competitive salaries to ensure a healthy work-life balance. With a commitment to continuous improvement and strong leadership in SHEQ, this role presents an excellent opportunity for career advancement in a supportive environment located in Gerrards Cross.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Onshore Technical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Onshore Technical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Onshore Technical:Your cover letter is your chance to shine! Tell us why you want to work at Onshore Technical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Onshore Technical!
How to prepare for a job interview at Onshore Technical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
