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- Tasks: Oversee Data Centre Operations and ensure top-notch service delivery for a prestigious client.
- Company: Join ONNEC Group, a leading tech partner with over 30 years of experience.
- Benefits: Enjoy a supportive work environment, competitive salary, and opportunities for growth.
- Why this job: Make a real impact in a dynamic role focused on customer satisfaction and service excellence.
- Qualifications: Strong leadership skills and experience in service delivery management.
- Other info: Be part of a diverse team committed to equality and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Location: Greater West London Area (Slough/Woking/London)
ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely relied on. We offer a complete solution for business connectivity.
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business. We work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.
Working within a prestigious client data centre, the position is very customer orientated and requires a strong focus on customer requirements.
Job Purpose
To oversee and ensure the effective delivery of Data Centre Operations and Resiliency (DCOR) services for a prestigious financial client, in accordance with the Transaction Agreement, Statement of Work (SOW), and all associated schedules. The SDM will be responsible for service quality, compliance, resource management, and continuous improvement, acting as the primary liaison between Onnec and the client.
Key Responsibilities
- Service Delivery
Supervisor Service Delivery Manager employer: Onnec
Contact Detail:
Onnec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Service Delivery Manager
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to service delivery and data centre operations. Connecting with professionals in the field can open doors and give us insider info on job opportunities.
✨Tip Number 2
Prepare for interviews by researching ONNEC Group and understanding their services inside out. We want to show that we’re not just interested in the role but also passionate about what they do and how we can contribute to their success.
✨Tip Number 3
Practice common interview questions specific to service delivery management. We should be ready to discuss our experience with customer requirements and how we’ve handled challenges in previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows our enthusiasm for the position. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace Supervisor Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in data centre operations and customer service, as these are key for us at ONNEC. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your passion for technology and how you can contribute to our mission of providing reliable connectivity solutions.
Showcase Your Soft Skills: As a Supervisor Service Delivery Manager, strong communication and leadership skills are essential. Make sure to highlight these in your application. We want to see how you can effectively liaise with clients and manage teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Onnec
✨Know Your Stuff
Make sure you understand the ins and outs of service delivery management, especially in data centre operations. Brush up on key concepts like compliance, resource management, and customer requirements. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your ability to manage service delivery effectively. Think about times when you improved processes or enhanced customer satisfaction. This will demonstrate your capability and give the interviewers a clear picture of what you can bring to their team.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Emphasise Soft Skills
In a customer-oriented role like this, soft skills are just as important as technical knowledge. Be ready to discuss how you handle difficult situations, communicate with clients, and work collaboratively with your team. Highlighting these skills will set you apart from other candidates.
