Smart Hands Break Fix Field Engineer

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Job Title:

Smart Hands Break Fix Field Engineer

Job Reference:

Services – Smart Hands Break Fix Field Engineer

The Smart Hands Break Fix Engineer is required to work within a team of engineers carrying out Network equipment Break Fix and ICT cabling infrastructure support at ONNEC Group\’s client site – Based in Camberley for the majority of your time but on occasion may provide cover on other sites including Slough, Welwyn Garden City, Bromley, and Central London locations; therefore, a car is required and travel to these sites would be expensed.

The work will include all types of patching, break fix, circuit provision and recovery, disconnect/reconnect of desktop and networking equipment, rack and stack of Data Centre Hardware and provision of connectivity to DC Hardware. The position will be site-based as required and reports to the Service Delivery Manager.

You will be part of a team delivering support services on a 24x7x365 shift basis and will be required to work as part of a shift pattern and receive a shift allowance.

What you’ll be doing as our Smart Hands Break Fix Field Engineer:

• Installation of equipment racks within technology rooms.
• Racking of Servers and other Network hardware equipment.
• Installation of power distribution units within equipment racks.
• Restack of equipment within existing technology rooms.
• Movement of equipment within site locations including stores.
• Perform Technology component swaps.
• Decommission of equipment within technology rooms.
• Un-racking of Servers and other Network hardware equipment.
• Decommission of power distribution units within equipment racks.
• Removal of redundant infrastructure (empty cabinets, powered off devices, redundant cabling etc.) from the technology rooms and workspaces.
• Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
• Power down and disconnect desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
• Relocate desktop equipment including any peripherals.
• Install desktop equipment including any peripherals.
• Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
• Connection of network patching to servers and other equipment within racks.
• Labelling of hardware (network equipment and servers etc).
• Carry out DBAN Disk Wipes by use of Software.
• Interface with Corporate Real Estate on mechanical and electrical provisioning.
• Escort and supervision of activities within technology rooms i.e. 3rd party and other bank group activities.
• Technology room inspections.
• BMS alarm investigation assistance.
• Work order review and assignment.
• Systems Data Quality checks.
• Materials, Tools and Test Equipment Management.
• Carry out surveys and update drawings and schedules.
• Update records for all changes using Asset Management Software when required.
• Third party supervision (escort and supervision).
• First line support (e.g. reboots on instruction, ID of lights & connections etc.).
• Site representation on incident bridges.
• Perform Technology component swaps.
• RMA administration for faulty swapped out equipment.
• Temperature Control Support (out of specification, local temporary fixes – liaison with Corporate Real Estate).
• Structured and Patch Cabling fault support.
• Supervision and Quality Assurance for cabling installations.
• Carry out all types of Copper (Voice and Data) Cabling Installations including termination and testing as required by the ONNEC portfolio of cabling systems.
• Earth Cable Installations.
• Cabinet and Rack Installations.
• Containment Installations.
• Audit and document existing cabling installations.
• Perform cable tracing activities.
• Management of patching within equipment cabinet.
• Compile patching schedules as required.
• Utilise IIM / CMS Software as required for patching planning.
• Labelling of cabling in accordance with Client and ONNEC’s standards and requirements.
• Labelling of hardware (Patch Panels, Outlets etc.) in accordance with Client and ONNEC’s standards and requirements.
• Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
• Updating/ Editing of records in asset management systems.
• Tracking of daily activities, task completion, and incident and project status tracking.
• Manage third party vendors to ensure compliance with change control, specification and quality standards.
• Change control management.
• Incident resolution management.
• Perform additional tasks as instructed by the client and/or ONNEC Management.

What we’re looking for in our Smart Hands Break Fix Field Engineer:

• Relevant experience working in banking IT environment.
• Relevant experience in a ICT Hardware Break Fix, Moves Adds and Changes environment (IT Hardware deployment) Workplace/Office and Data Centres Facilities.
• Relevant experience in structured cabling installation, fault finding and testing with fluke.
• Thorough knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fibre).
• Self-starter, organized, detail-oriented and ability to work independently as well as part of a team.
• Prioritization skills and multitasking ability.
• Ability to work under pressure.
• Expert knowledge of Asset Management Systems.
• Expert knowledge of Ticketing Systems.
• Expert understanding of complex change management and service delivery processes.
• Ability to mentor and train new starters on all systems, processes and procedures.
• Ability to approve / sign off training modules.
• Ability to lead / supervise shift activities.
• Ability to lead / supervise special projects from design through to handover.
• Ability to cover peer group line management responsibilities during high workflow periods and planned/unplanned leave.
• Satisfactory Skills Matrix score.
• Must have own vehicle and valid UK Drivers Licence.

Preferred but not Essential:

• Previous training / qualifications within Information Technology field.
• Practical experience of Intelligent Infrastructure Management.
• COMPTIA A+
• COMPTIA Network +
• COMPTIA Server +
• Information Technology Infrastructure Library – Foundation (ITIL).

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