Sales Support Administrator

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and an 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely relied on. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business. We work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

The Sales Support Administrator will play a crucial role in supporting ONNEC's sales team to ensure smooth operations and efficient processes such as assisting the Sales Operations Manager in supporting the Pre Sales & Sales Teams by providing administrative support to them for Tender and Proposal preparation stages of the Bid Process through to Opportunity being Won or Lost.

What you’ll be doing as our Sales Support Administrator:

• Order Processing: Accurately input sales orders into the ERP system on time.
• Customer Relationship Management (CRM): Update customer and sales opportunity info in the CRM system. Track customer inquiries, feedback, and sales progress. Maintain accurate sales pipeline for forecasting.
• Sales Team Support & Process Compliance: Assist with administrative tasks like meeting scheduling and presentations. Coordinate communication between sales and other departments. Help prepare and submit bids for RFPs, PQQs, and tenders. Gather necessary information from various teams (Sales, Finance, Legal, Technical) for bids. Ensure proposals are timely, meet specifications, and are delivered on time. Organise meetings, events, and sales training. Review proposals, tenders, and quotes for quality and compliance with company standards. Follow and enforce sales processes and procedures. Maintain professionalism and confidentiality when dealing with clients.
• Document Management: Organise and maintain sales orders, proposals, and customer documents. Keep the tender library organised and secure.
• Product Knowledge Support: Stay updated on company products, services, and market trends.

What we’re looking for in our Sales Support Administrator:

• Familiarity with CRM systems (Intact/Sage/Netsuite)
• Use of Microsoft products, especially a good working knowledge of Word, Excel and PowerPoint
• Ability to produce high-quality proposals, presentations, and documents
• Good organisational skills
• Good inter-personal skills & communication skills
• Work well under pressure
• Flexible approach
• Meet tight deadlines with thoroughness
• Ability to deal with and prioritise high workloads & take ownership as well as resolving problems/issues
• Enthusiastic and dynamic personality
• Customer focused and facing
• Presentable and a confident manner

Key Relationships:

• External: Clients, Suppliers, and Manufacturers.

Success Measurements:

• Timely and high-quality tender documents.
• Adherence to procedures.
• Compliance with data security and environmental standards.

If you feel you have the required skills and experience, click apply now to be considered as our Sales Support Administrator – we’d love to hear from you!