At a Glance
- Tasks: Lead service delivery for major client accounts and ensure top-notch customer satisfaction.
- Company: Join ONNEC Group, a leading tech partner with a focus on connectivity solutions.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and develop your team.
- Why this job: Make a real impact in a rapidly growing company committed to diversity and inclusion.
- Qualifications: Experience in telecommunications, management, and ITIL environments required.
The predicted salary is between 60000 - 75000 £ per year.
Location: Canary Wharf, Greater London, United Kingdom
ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and an 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely relied on. We offer a complete solution for business connectivity.
The Service Delivery Manager (SDM) - Workplace Technology Services will take overall responsibility for all Support & Project Services on a major client account. Being the first point of contact for the client, the SDM will work closely with the client and operational team to ensure total customer satisfaction. The SDM will also be responsible for ensuring the continued improvement and enhancement of the services to the client and maximising efficiency and profitability of the account.
What you’ll be doing as our Service Delivery Manager (SDM) - Workplace Technology Services:
- Act as primary interface between Onnec and the client relating to all operational and financial matters
- Overall responsibility for the financial and operational performance of contracts
- Compile (and continuously develop) monthly financial reports and analyse and interpret for presentation to the Operations Manager and the Client
- To compile (and continuously develop) monthly reports on status of all activities on client sites
- To compile (and continuously develop) detailed reports on achievement of SLA’s
- To ensure appropriate levels of resource are available at all times and that all resource members are fully aware of the requirements of the service to be delivered
- Co-ordination of both internal and client meetings
- To ensure projects are allocated proportionally across the team
- To maintain awareness of all in-flight projects, ensuring any risks are identified early, managing escalations in a timely manner where appropriate
- To coordinate post-project reviews for large or key projects to capture successes, challenges and lessons learned, for reporting and future projects
- Overall responsibility for the implementation and maintenance of the Onnec and the clients Health & Safety Policies across the campuses
- Overall responsibility for the implementation and maintenance of the Onnec and the Client’s Quality Assurance Policies across the campuses
- Overall responsibility for all deliverables (including documentation) conforming to the Onnec and the Client’s Quality Management System
- To continually review and update all processes and procedures, update documentation and ensure compliance with at all times thereby to enhance quality, service and efficiency to benefit both Onnec and the Client
- To act as line manager for all Onnec employees allocated
- Overall accountability for all actions of the Onnec project and wider site teams
- Overall responsibility for the motivation and development of allocated employees
- Overall responsibility for general Human Resource activities i.e. performance appraisals, holiday and sick leave etc.
- Act as mentor to allocated employees to develop knowledge and experience
- Manage the Supply Chain for all materials to ensure all services are delivered within agreed timescales
- To encourage and maintain a professional working environment with the Onnec teams
- To identify areas for development of new revenue opportunities within the department
What we’re looking for in our Service Delivery Manager (SDM) - Workplace Technology Services:
- Extensive experience of Telecommunications Infrastructure Cabling
- Extensive experience of BAU Support in Office and / or Data Centre Environments
- Supervisory / Management experience in Office and / or Data Centre Support
- Experience of Service Measurement in an ITIL Environment
- Experience of Financial and Operational Report Writing and Analysis
- Proven ability to motivate and develop a team
- Experience of delivering a service to contractual requirements
- Experience of managing projects throughout the project lifecycle
- Experience of working in banking, or other similarly regulated industry environment
Preferred Skills:
- ITIL
- Prince 2
- BICSi
- Experience of working with Audio/Visual technologies and deployments
Service Delivery Manager – Workplace Tech Services in London employer: Onnec
ONNEC Group is an exceptional employer, offering a dynamic and inclusive work culture in the heart of Canary Wharf, where innovation meets opportunity. With a strong commitment to employee development and a focus on diversity, we provide our team with the tools and support needed to thrive in their careers while delivering top-notch technology solutions to our clients. Join us to be part of a rapidly growing organisation that values your contributions and fosters a collaborative environment for professional growth.
