At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service delivery in Data Centres.
- Company: Join ONNEC Group, a global leader in tech solutions with 30+ years of experience.
- Benefits: Enjoy a supportive work environment, competitive salary, and opportunities for growth.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real impact in the tech industry while developing your leadership skills.
- Qualifications: Experience in data centres and strong people management skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and an 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely relied on. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business. We work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.
The Service Delivery Manager ensures all client contractual obligations are met efficiently within the Service Delivery team. This role manages Managed Services in Workplace Technology or Data Centres for major Financial Services Institutions, focusing on physical support operations in the client environment. Working in conjunction with the account manager to develop and maintain client relationships, acting as a single point of contact for delivery and escalation with all elements of the managed services contract. You will work with local customer stakeholders and onsite staff to ensure the business requirements of the contract are met and should failures occur, that the appropriate root-cause analysis and corrective actions are executed.
What you’ll be doing as our Service Delivery Manager:
- Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client.
- Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects.
- Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements.
- Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients.
- Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis.
- Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate.
- Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles.
- Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sourced and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP).
- Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services.
- Management Information: Accurate and timely management reporting and review of Governance documentation.
- Standards & Procedures: Production of and compliance to all policies and procedures within the Technical and Support Services. All Support Service operations are to be governed by the ITIL service management standards.
- Contract Review: Review all deliverables of the client contract to ensure that deliverables are maintained throughout the life of the contract.
Essential:
- Educated to Level 3 (Further Education) or equivalent
- Demonstrable experience in staff leadership and people management
- Proven experience working in a Data Centre environment
- Management experience within a service delivery environment
- Strong people management, leadership, and team development capability
- Proven ability to motivate, manage, and develop teams
- Excellent written and verbal communication skills
- Strong organisational and time management skills; able to manage high workloads and work under pressure
- Proactive, innovative, and solution-focused management style
- Experience delivering services to contractual requirements
- Experience managing projects across the full lifecycle
- Strong understanding of Data Centre technologies, terminology, and BAU support
- Extensive experience with telecommunications infrastructure cabling
- Experience supporting office and/or data centre environments
- Strong knowledge of ITIL processes, service measurement, and change management
- Experience producing financial and operational reports, including analysis
- Good understanding of industry processes, tools, systems, and partners
- Experience working in banking or other highly regulated environments
- Confident user of Microsoft Office (Word, Excel, PowerPoint) and project tools
- Excellent interpersonal, negotiation, and stakeholder management skills
Preferred But Not Essential:
- ITIL certification
- PRINCE2 certification
- BICSi certification
Data Centre Service Delivery Manager in London employer: Onnec
At ONNEC Group, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters personal and professional growth. Our commitment to employee development is reflected in our Investors in Diversity Foundational Award, ensuring a supportive environment where every team member can thrive. With a focus on delivering high-quality services in the fast-paced Data Centre sector, we provide our employees with the opportunity to work alongside industry experts while enjoying competitive benefits and a strong emphasis on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Data Centre Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching ONNEC Group and understanding their services. Tailor your answers to show how your experience aligns with their needs, especially in service delivery and team management. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. Focus on showcasing your leadership skills and experience in data centre environments, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at ONNEC Group. Let’s make it happen!
We think you need these skills to ace Data Centre Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in data centres and service delivery, and don’t forget to showcase your leadership skills. We want to see how you can motivate teams and ensure high-quality service delivery!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for ONNEC Group. Mention your understanding of client relationships and how you’ve successfully managed projects in the past. Let us know what makes you tick!
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Use numbers and examples to illustrate how you’ve improved service delivery or customer satisfaction. We love seeing tangible results!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ONNEC Group!
How to prepare for a job interview at Onnec
✨Know Your Data Centre Stuff
Make sure you brush up on your knowledge of Data Centre technologies and terminology. Be ready to discuss your experience in managing services within a Data Centre environment, as well as any relevant ITIL processes you've worked with. This will show that you understand the technical aspects of the role.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to demonstrate strong people management and leadership capabilities. Prepare examples of how you've motivated and developed teams in the past. Think about specific challenges you've faced and how you overcame them to ensure high-quality service delivery.
✨Understand Client Relationships
Since this role involves maintaining client relationships, be ready to discuss your approach to client management. Share experiences where you've acted as a single point of contact for clients and how you've handled escalations or issues. Highlight your ability to ensure customer satisfaction and gather feedback for improvement.
✨Financial Acumen is Key
Familiarise yourself with financial management principles, especially regarding operational and capital expenditure. Be prepared to discuss how you've maximised profitability in previous roles and how you would approach budget management in this position. This will demonstrate your understanding of the business side of service delivery.
