At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service delivery in Data Centre operations.
- Company: Join ONNEC Group, a global leader in tech solutions with a supportive culture.
- Benefits: Competitive salary, career growth, and a commitment to diversity and inclusion.
- Other info: Exciting opportunities for personal and professional development in a collaborative setting.
- Why this job: Make a real impact in a rapidly growing company while developing your leadership skills.
- Qualifications: Experience in Data Centre environments and strong people management skills required.
The predicted salary is between 60000 - 75000 £ per year.
ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and an 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely relied on. We offer a complete solution for business connectivity.
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business. We work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.
The Service Delivery Manager ensures all client contractual obligations are met efficiently within the Service Delivery team. This role manages Managed Services in Workplace Technology or Data Centres for major Financial Services Institutions, focusing on physical support operations in the client environment. Working in conjunction with the account manager to develop and maintain client relationships, acting as a single point of contact for delivery and escalation with all elements of the managed services contract.
You will work with local customer stakeholders and onsite staff to ensure the business requirements of the contract are met and should failures occur, that the appropriate root cause analysis and corrective actions are executed.
What you’ll be doing as our Service Delivery Manager:
- Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client.
- Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects.
- Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements.
- Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients.
- Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis.
- Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate.
- Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles.
- Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP).
- Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services.
- Management Information: Accurate and timely management reporting and review of Governance documentation.
- Standards & Procedures: Production of and compliance to all policies and procedures within the Technical and Support Services. All Support Service operations are to be governed by the ITIL service management standards.
- Contract Review: Review all deliverables of the client contract to ensure that deliverables are maintained throughout the life of the contract.
What we’re looking for in our Service Delivery Manager:
Essential:
- Educated to Level 3 (Further Education) or equivalent
- Demonstrable experience in staff leadership and people management
- Proven experience working in a Data Centre environment
- Management experience within a service delivery environment
- Strong people management, leadership, and team development capability
- Proven ability to motivate, manage, and develop teams
- Excellent written and verbal communication skills
- Strong organisational and time management skills; able to manage high workloads and work under pressure
- Proactive, innovative, and solution‑focused management style
- Experience delivering services to contractual requirements
- Experience managing projects across the full lifecycle
- Strong understanding of Data Centre technologies, terminology, and BAU support
- Extensive experience with telecommunications infrastructure cabling
- Experience supporting office and/or data centre environments
- Strong knowledge of ITIL processes, service measurement, and change management
- Experience producing financial and operational reports, including analysis
- Good understanding of industry processes, tools, systems, and partners
- Experience working in banking or other highly regulated environments
- Confident user of Microsoft Office (Word, Excel, PowerPoint) and project tools
- Excellent interpersonal, negotiation, and stakeholder management skills
Preferred But Not Essential:
- ITIL certification
- PRINCE2 certification
- BICSi certification
If you feel you have the required skills and experience, click apply now to be considered as our Service Delivery Manager - we’d love to hear from you!
Data Centre Operations Service Manager employer: Onnec
Onnec is an excellent employer that fosters a collaborative and innovative work culture, allowing Junior Software Support Analysts to thrive in a hybrid environment. With a strong emphasis on employee growth, the company offers apprenticeship programs and continuous training opportunities, ensuring that team members can enhance their skills while contributing to critical business systems. Located in a dynamic area, Onnec provides a supportive atmosphere where problem-solving and attention to detail are highly valued, making it a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Data Centre Operations Service Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching ONNEC Group and understanding their services. Tailor your answers to show how your experience aligns with their needs, especially in Data Centre operations. Confidence is key, so practice makes perfect!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and shows that you’re genuinely interested in joining their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of the ONNEC family!
We think you need these skills to ace Data Centre Operations Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in data centres and service delivery, and don’t forget to mention any relevant certifications like ITIL or PRINCE2.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for ONNEC Group. Share specific examples of how you've led teams and delivered services in previous roles.
Showcase Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and concise. Avoid jargon unless it’s relevant, and keep your language professional yet approachable.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us!
How to prepare for a job interview at Onnec
✨Know Your Data Centre Stuff
Make sure you brush up on your knowledge of Data Centre technologies and terminology. Be ready to discuss your experience in managing operations and how you've ensured compliance with service level agreements in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your staff leadership and people management experience. Think about times when you've motivated a team or handled conflicts, as these will demonstrate your capability to lead effectively.
✨Understand the Client's Needs
Research ONNEC Group and their client base, especially in the financial services sector. Be prepared to discuss how you would develop and maintain client relationships, ensuring all contractual obligations are met.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like service delivery failures or budget management. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
