At a Glance
- Tasks: Support Data Centre operations and provide IT support across multiple client sites.
- Company: Join ONNEC Group, a leading tech partner with over 30 years of experience.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Flexible working hours and travel between client locations are essential.
- Why this job: Make a real impact in a dynamic role while working with cutting-edge technology.
- Qualifications: Experience in Data Centre or IT Infrastructure and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.
From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on.
Design.
Build.
Deploy.
Optimise.
We offer a complete solution for business connectivity.
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees.
ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.
ONNEC is seeking an experienced
Managed Services Cover Engineer to provide planned holiday and sickness cover across several prestigious client environments.
This is a varied, hands-on role supporting Data Centre Operations, MAC (Moves, Adds & Changes), Customer Logistics and Desktop Support activities across multiple client sites.
The successful candidate will be responsible for maintaining high service standards, meeting SLAs and delivering exceptional customer service within business-critical environments.
What you’ll be doing as our Managed Services Cover Engineer
- Deliver Data Centre support including installations, decommissions, moves and equipment refreshes.
- Rack, stack and patch servers, network equipment and associated infrastructure.
- Carry out structured cabling installations, fault finding and cable tracing.
- Provide MAC and desktop support activities including device deployments, patching and desk moves.
- Support end-user technology and peripheral installations.
- Maintain accurate asset, inventory and service records.
- Manage and update tickets within service management systems.
- Support technology room inspections, audits and housekeeping activities.
- Ensure all work is completed in line with client processes, SLAs, Health & Safety and Quality standards.
- Escalate risks, incidents and service issues appropriately.
- Contribute to a positive team culture and support wider ONNEC project activities when required.
What we’re looking for in our Managed Services Cover Engineer
Relevant experience working within Data Centre, IT Infrastructure or Managed Services environments.
Structured cabling installation, testing and fault-finding experience.
Knowledge of copper and fibre cabling standards.
Experience supporting enterprise IT hardware and infrastructure.
- Strong understanding of asset management and ticketing systems.
- Excellent communication and stakeholder management skills.
- Ability to work independently and manage competing priorities.
- A professional and customer-focused approach.
- Flexibility to travel between client locations and work varying shift patterns.
As this position supports multiple client locations, flexibility is essential.
Working hours may vary between 07:00 and 22:00 Monday to Friday depending on operational requirements.
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Data Centre & IT Support Cover Engineer employer: Onnec
Onnec is an excellent employer that fosters a collaborative and innovative work culture, allowing Junior Software Support Analysts to thrive in a hybrid environment. With a strong emphasis on employee growth, the company offers apprenticeship programs and continuous training opportunities, ensuring that team members can enhance their skills while contributing to critical business systems. Located in a dynamic area, Onnec provides a supportive atmosphere where problem-solving and attention to detail are highly valued, making it a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Data Centre & IT Support Cover Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Onnec values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Onnec might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Onnec!
✨Direct Apply to Onnec
Let's not forget to apply directly through the Onnec website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Data Centre & IT Support Cover Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Onnec.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Onnec. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Onnec
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
