At a Glance
- Tasks: Provide friendly IT support and troubleshoot tech issues for users.
- Company: Join a dynamic team at Onmo, where technology meets teamwork.
- Benefits: Gain valuable experience, with opportunities for growth and learning.
- Other info: Perfect for those eager to learn about automation and systems management.
- Why this job: Make technology simple for others while developing your skills in a supportive environment.
- Qualifications: Some IT support experience and a passion for technology are essential.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for an IT Support Analyst who loves helping people and making technology feel simple. You’ll be the first friendly face our team turns to when things go wrong—or when they just need a bit of guidance. You’ll help manage the tools that keep Onmo running: Microsoft 365, Intune and Power Automate, supporting both day-to-day operations and longer-term improvements. This is an opportunity to grow into a broader technical role over time, learning how to manage and automate systems while building trusted relationships across the business.
RESPONSIBILITIES
- End-User Support
- Act as the first point of contact for all IT queries, delivering a friendly and effective service.
- Troubleshoot issues with hardware, software, and connectivity for both office and remote users.
- Support onboarding and offboarding processes, ensuring new joiners are set up for success.
- Maintain and track IT equipment and assets.
- Microsoft 365 & Intune Administration
- Manage user accounts, licenses, and permissions in Office 365 and Entra ID.
- Support and maintain endpoint management through Microsoft Intune (Windows and macOS).
- Help define and improve security baselines for company devices.
- Automation & Improvement
- Use Power Automate to streamline internal processes and reduce manual work.
- Support documentation of IT processes and contribute to knowledge-sharing materials.
- Collaborate with other technology teams to improve our service experience.
FCA COMPLIANCE & CONSUMER DUTY
At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:
- Identifying and raising risk events in a timely manner when spotted.
- Acting with integrity, skill, care and diligence, and treating customers fairly at all times.
- Completing mandatory training within allotted deadline.
- Championing policy governance and compliance awareness.
- Following the FCA Conduct Rules:
- You must act with integrity.
- You must act with due skill, care and diligence.
- You must be open and cooperative with the FCA, PRA and other regulators.
- You must pay due regard to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.
ABOUT YOU
- You’re approachable, patient, and enjoy solving problems for people.
- You communicate clearly, translating technical issues into plain English.
- You take pride in doing things properly and following through until problems are fixed.
- You’re curious about technology and eager to learn about automation, security and systems management.
- You can prioritise work and stay calm when things get busy.
QUALIFICATIONS / EXPERIENCE
Essential:
- Some experience supporting users in a business environment.
- Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint).
- Basic knowledge of Intune or willingness to learn quickly.
- Understanding of basic networking and device troubleshooting.
Desirable:
- Experience automating tasks with Power Automate or similar tools.
- Knowledge of security best practices for end-user devices.
- Exposure to identity management (e.g., Entra ID or Azure AD).
IT Support Analyst in Southampton employer: Onmo
At Onmo, we pride ourselves on fostering a supportive and collaborative work environment where IT Support Analysts can thrive. With a focus on employee growth, you will have the opportunity to expand your technical skills while making a meaningful impact by helping colleagues navigate technology challenges. Our commitment to a positive work culture, combined with the chance to work with cutting-edge tools like Microsoft 365 and Power Automate, makes Onmo an exceptional place to build your career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Analyst role.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or Intune, make sure to highlight that in conversations. We want to see how you can make technology feel simple for others, so share your troubleshooting stories!
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. We recommend role-playing with a friend to get comfortable explaining technical issues in plain English. It’ll help you shine when it comes to those tricky questions!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace IT Support Analyst in Southampton
Some tips for your application 🫡
Show Your Passion for Helping Others:In your application, let us know how much you enjoy helping people with tech issues. Share a story or two about times you've solved problems for others—this will show us you're the friendly face we're looking for!
Highlight Your Tech Skills:Make sure to mention any experience you have with Microsoft 365, Intune, or Power Automate. Even if you're still learning, tell us about your eagerness to dive into these tools and how you’ve used them in the past.
Keep It Clear and Simple:Remember, we love clear communication! Use plain English to explain your experiences and skills. This not only shows your ability to communicate effectively but also aligns with our goal of making technology feel simple.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Onmo
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Intune, and Power Automate. Be ready to discuss how you've used these tools in the past or how you plan to learn them. Showing that you're familiar with the tech they'll be using will definitely impress them!
✨Show Your People Skills
As an IT Support Analyst, you'll be the friendly face for users needing help. Prepare examples of how you've successfully assisted others in the past, especially in tricky situations. Highlight your patience and ability to explain technical issues in simple terms.
✨Demonstrate Problem-Solving
Think of a few scenarios where you've had to troubleshoot tech issues. Be ready to walk through your thought process during the interview. They’ll want to see how you approach problems and your ability to stay calm under pressure.
✨Emphasise Continuous Learning
Express your eagerness to learn about automation, security, and systems management. Mention any relevant courses or resources you've explored. This shows that you're not just looking for a job, but are genuinely interested in growing within the role.
