Onmo is seeking a Quality Control Officer to ensure the quality, accuracy and regulatory compliance of customer interactions across calls, live chat, and emails. You will audit interactions against scorecards to uphold service standards and regulatory requirements, providing qualitative and quantitative feedback and supporting calibration with team leaders and managers.
The role emphasizes FCA compliance, proper documentation, and continuous improvement to deliver good customer outcomes.
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Quality Assurance Auditor — Customer Interactions in London employer: ONMO
Onmo is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As a Financial Accountant, you will be part of a passionate team dedicated to empowering individuals in their financial journeys, while enjoying the benefits of a collaborative environment that encourages innovation and continuous improvement. Located in a vibrant area, Onmo offers unique opportunities for professional advancement and the chance to make a meaningful impact in the financial services sector.
