At a Glance
- Tasks: Provide friendly IT support and troubleshoot tech issues for our team.
- Company: Join Onmo, a young and ambitious company focused on empowering financial clarity.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make technology simple for others while learning and growing in your career.
- Qualifications: Experience in user support and familiarity with Microsoft 365 is essential.
The predicted salary is between 30000 - 40000 £ per year.
Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions.
We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives.
We are looking for an IT Support Analyst who loves helping people and making technology feel simple. You will be the first friendly face our team turns to when things go wrong—or when they just need a bit of guidance.
You will help manage the tools that keep Onmo running: Microsoft 365, Intune and Power Automate, supporting both day-to-day operations and longer-term improvements. This is an opportunity to grow into a broader technical role over time, learning how to manage and automate systems while building trusted relationships across the business.
RESPONSIBILITIES- End-User Support
- Act as the first point of contact for all IT queries, delivering a friendly and effective service.
- Troubleshoot issues with hardware, software, and connectivity for both office and remote users.
- Support onboarding and offboarding processes, ensuring new joiners are set up for success.
- Maintain and track IT equipment and assets.
- Microsoft 365 & Intune Administration
- Manage user accounts, licenses, and permissions in Office 365 and Entra ID.
- Support and maintain endpoint management through Microsoft Intune (Windows and macOS).
- Help define and improve security baselines for company devices.
- Automation & Improvement
- Use Power Automate to streamline internal processes and reduce manual work.
- Support documentation of IT processes and contribute to knowledge-sharing materials.
- Collaborate with other technology teams to improve our service experience.
At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:
- Identifying and raising risk events in a timely manner when spotted.
- Acting with integrity, skill, care and diligence, and treating customers fairly at all times.
- Completing mandatory training within allotted deadline.
- Championing policy governance and compliance awareness.
- Following the FCA Conduct Rules:
- You must act with integrity.
- You must act with due skill, care and diligence.
- You must be open and cooperative with the FCA, PRA and other regulators.
- You must pay due regard to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.
You are approachable, patient, and enjoy solving problems for people. You communicate clearly, translating technical issues into plain English. You take pride in doing things properly and following through until problems are fixed. You are curious about technology and eager to learn about automation, security and systems management. You can prioritise work and stay calm when things get busy.
QUALIFICATIONS / EXPERIENCE- Essential:
- Some experience supporting users in a business environment.
- Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint).
- Basic knowledge of Intune or willingness to learn quickly.
- Understanding of basic networking and device troubleshooting.
- Desirable:
- Experience automating tasks with Power Automate or similar tools.
- Knowledge of security best practices for end-user devices.
- Exposure to identity management (e.g., Entra ID or Azure AD).
IT Support Analyst in London employer: Onmo
At Onmo, we pride ourselves on fostering a supportive and innovative work environment where every team member is empowered to grow and thrive. As an IT Support Analyst, you'll not only play a crucial role in enhancing our technology experience but also benefit from opportunities for professional development and collaboration with a passionate team dedicated to making financial management accessible for all. Located in a vibrant area, we offer a culture that values creativity, integrity, and a commitment to improving lives through technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in London
✨Tip Number 1
Network, network, network! Reach out to friends, family, and former colleagues. Let them know you're on the hunt for an IT Support Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your tech skills sharp! Brush up on Microsoft 365, Intune, and Power Automate. The more confident you are with these tools, the better you'll impress during interviews. Plus, it shows you're serious about the role!
✨Tip Number 3
Practice your problem-solving skills! Think of common IT issues and how you'd resolve them. Being able to explain your thought process clearly will show that you can translate technical jargon into plain English, just like Onmo needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Onmo team and making a difference in people's financial lives.
We think you need these skills to ace IT Support Analyst in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who’s approachable and enjoys helping others.
Tailor Your Application:Make sure to tailor your application to the IT Support Analyst role. Highlight your experience with Microsoft 365 and any troubleshooting skills you have. We love seeing how your background aligns with what we do at Onmo!
Be Clear and Concise:Keep your application clear and to the point. Use plain English to explain your technical skills and experiences. We appreciate straightforward communication, especially since you’ll be translating tech jargon for others!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Onmo
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365 and Intune. Be ready to discuss how you've used these tools in the past or how you plan to learn them quickly. Showing that you're familiar with the tech they'll be using will definitely give you an edge.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've helped users solve IT issues before. Whether it was troubleshooting a connectivity problem or guiding someone through a software setup, having specific stories ready will demonstrate your ability to provide effective support.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be the friendly face for users, being able to translate tech jargon into plain English is crucial. Try role-playing with a friend to get comfortable with this.
✨Demonstrate Your Curiosity
Express your eagerness to learn about automation and security. Mention any relevant courses or projects you've undertaken. Companies love candidates who are proactive about their professional development, so let your enthusiasm shine through!
