At a Glance
- Tasks: Lead customer repayment strategy and improve repayment performance with innovative initiatives.
- Company: Onmo, a young and ambitious fintech company focused on empowering financial decisions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to improving lives through better financial clarity.
- Why this job: Make a real impact by helping customers manage their money confidently and effectively.
- Qualifications: 7+ years in collections management, strong analytical skills, and knowledge of consumer credit regulations.
The predicted salary is between 60000 - 80000 £ per year.
Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives.
About the Role
We are seeking a commercially astute and analytically strong candidate to lead our customer repayment strategy, driving initiatives that improve repayment performance and reduce customer default rates while ensuring fair and appropriate outcomes for our customers. This critical role within the Commercial team balances growth, profitability, and compliance, working across product, risk, finance, and compliance teams to ensure sustainable portfolio performance and good customer outcomes.
Responsibilities
- Managing communications strategy to re-engage customers in arrears
- Utilising multiple communication channels (email, SMS, push notifications, dialler)
- Utilising internal data, external data and models to segment customers into groups and design treatment strategies
- Proactively identifying signs of financial difficulty and engaging customers prior to arrears to reduce missed payments
- Identifying opportunities to use additional third-party data sources to aid collections strategies
- Coordinating with third parties that supply communication channels
Qualifications & Experience
- 7+ years’ experience in commercial, portfolio, or collections management within consumer credit, preferably credit cards.
- Strong knowledge of FCA consumer credit regulation, including responsible lending, collections, and debt sale practices.
- Strong strategic thinker
- Proven expertise in pricing, credit line management, collections strategy, and debt portfolio sales.
- Advanced analytical skills, including financial modelling and credit risk assessment is beneficial.
- Strong SQL skills - able to self-serve with their own data
- Excellent stakeholder management, communication, and negotiation skills.
- Experience in fintech or fast-growing financial services preferred.
Collections Strategy Manager in London employer: Onmo
At Onmo, we pride ourselves on being an innovative employer that champions financial empowerment and clarity for our customers. Our vibrant work culture fosters collaboration and creativity, providing employees with ample opportunities for professional growth and development in the fast-paced fintech sector. Located in a dynamic environment, we offer competitive benefits and a supportive atmosphere where every team member can thrive and contribute to our mission of transforming financial experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Strategy Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Onmo. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Strategy Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Onmo.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Onmo's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Onmo
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Onmo.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Onmo will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Onmo employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
