IT Support Analyst: Simplify Tech for Every Team

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives.

We’re looking for an IT Support Analyst who loves helping people and making technology feel simple. You’ll be the first friendly face our team turns to when things go wrong—or when they just need a bit of guidance. You’ll help manage the tools that keep Onmo running: Microsoft 365, Intune and Power Automate, supporting both day-to-day operations and longer-term improvements. This is an opportunity to grow into a broader technical role over time, learning how to manage and automate systems while building trusted relationships across the business.

RESPONSIBILITIES

• End-User Support
• Act as the first point of contact for all IT queries, delivering a friendly and effective service.
• Troubleshoot issues with hardware, software, and connectivity for both office and remote users.
• Support onboarding and offboarding processes, ensuring new joiners are set up for success.
• Maintain and track IT equipment and assets.
• CRM, Microsoft 365 & Intune Administration
• Manage user accounts, licenses, and permissions in Office 365 and Entra ID.
• Support and maintain endpoint management through Microsoft Intune (Windows and macOS).
• Help define and improve security baselines for company devices.
• Support user access, licensing, and permissions across operational platforms, including CRM and telephony systems.
• Provision and manage access for Customer Care, Customer Service and Fraud teams, ensuring records remain accurate.
• Support a role-based access control (RBAC) approach to maintain system safety and security.
• Automation & Improvement
• Use Power Automate to streamline internal processes and reduce manual work.
• Support documentation of IT processes and contribute to knowledge-sharing materials.
• Collaborate with other technology teams to improve our service experience.

FCA COMPLIANCE & CONSUMER DUTY

At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:

• Identifying and raising risk events in a timely manner when spotted.
• Acting with integrity, skill, care and diligence, and treating customers fairly at all times.
• Completing mandatory training within allotted deadline.
• Championing policy governance and compliance awareness.
• Following the FCA Conduct Rules:
• You must act with integrity.
• You must act with due skill, care and diligence.
• You must be open and cooperative with the FCA, PRA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct.

ABOUT YOU

• You’re approachable, patient, and enjoy solving problems for people.
• You communicate clearly, translating technical issues into plain English.
• You take pride in doing things properly and following through until problems are fixed.
• You’re curious about technology and eager to learn about automation, security and systems management.
• You can prioritise work and stay calm when things get busy.
• You’re comfortable working in ambiguous situations and investigating issues independently.

QUALIFICATIONS / EXPERIENCE

Essential:

• Some experience supporting users in a business environment.
• Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint).
• Basic knowledge of Intune or willingness to learn quickly.
• Understanding of basic networking and device troubleshooting.

Desirable:

• Experience automating tasks with Power Automate or similar tools.
• Knowledge of security best practices for end-user devices.
• Exposure to identity management (e.g., Entra ID or Azure AD).