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For Companies At a Glance
- Tasks: Manage customer complaints across various channels and ensure efficient resolutions.
- Company: Dynamic financial services company in Greater London with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction and enhance brand reputation.
- Qualifications: 2+ years experience in complaints handling within Financial Services and product knowledge in Credit Cards and lending.
- Other info: Join a team that values high standards of customer service and compliance.
The predicted salary is between 36000 - 60000 £ per year.
A financial services company in Greater London is seeking a Complaints Handler to manage customer complaints across various channels. The ideal candidate will have at least 2 years experience in handling complaints within a Financial Services environment and possess extensive product knowledge in Credit Cards and lending products.
Responsibilities include:
- Ensuring that complaints are resolved efficiently and in compliance with FCA regulations
- Maintaining a high standard of customer service
Join us to make a meaningful impact on our customer satisfaction and brand reputation.
Customer Complaints Specialist – Financial Services employer: Onmo
Contact Detail:
Onmo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Specialist – Financial Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Complaints Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of FCA regulations and customer service best practices. We want you to shine when discussing how you can efficiently resolve complaints while keeping customer satisfaction at the forefront.
✨Tip Number 3
Showcase your experience with credit cards and lending products during interviews. We know that having extensive product knowledge is key, so be ready to share specific examples of how you've handled complaints related to these areas.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Complaints Specialist – Financial Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints, especially within financial services. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of credit cards and lending products!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our mission. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved complaints efficiently in the past. We’re looking for candidates who can think on their feet and ensure compliance with FCA regulations while keeping customers happy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Onmo
✨Know Your Stuff
Make sure you brush up on your knowledge of credit cards and lending products. The company is looking for someone with extensive product knowledge, so be ready to discuss specific features and benefits during the interview.
✨Showcase Your Experience
With at least 2 years of experience in handling complaints, be prepared to share specific examples of how you've resolved customer issues in the past. Highlight your ability to manage complaints efficiently while adhering to FCA regulations.
✨Customer Service is Key
Demonstrate your commitment to high standards of customer service. Think of instances where you went above and beyond to ensure customer satisfaction, and be ready to discuss how you handle difficult situations with empathy and professionalism.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and the company. You might want to ask about their approach to customer complaints or how they measure customer satisfaction.
