Onmo is seeking a Vulnerable Customer Specialist to join the Specialist Care team within Customer Care. You will conduct needs-based conversations, determine suitable forbearance solutions, and ensure interactions align with Consumer Duty requirements while showing empathy and advocacy.
You will manage a queue of vulnerable customers, coordinate with external support services, and uphold safeguarding protocols to ensure compassionate, compliant outcomes.
Compassionate Vulnerable Customer Advocate employer: ONMO
Onmo is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As a Financial Accountant, you will be part of a passionate team dedicated to empowering individuals in their financial journeys, while enjoying the benefits of a collaborative environment that encourages innovation and continuous improvement. Located in a vibrant area, Onmo offers unique opportunities for professional advancement and the chance to make a meaningful impact in the financial services sector.
