At a Glance
- Tasks: Engage with customers via Live Chat, Phone, and Email to support their financial needs.
- Company: Join a young, ambitious team dedicated to empowering individuals with their finances.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives by helping them manage their money confidently.
- Qualifications: Strong customer service skills, active listening, and the ability to handle sensitive conversations.
The predicted salary is between 12 - 15 £ per hour.
Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives.
RESPONSIBILITIES
- Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels.
- Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions.
- Providing customers with assistance in managing their account and conducting account maintenance tasks.
- Handling account queries about account balances, payments and any other concerns.
- Maintaining thorough and accurate customer service records, of customer interactions, keeping financial records confidential.
- Using various database systems and technology to deliver great customer care.
- Following communication procedures, guidelines and policies.
- Being on the frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability.
- Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
- Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques.
- Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
- Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers' circumstances while balancing the business's best interests.
- Completing income and expenditure assessments with customers and agreeing appropriate forbearance support.
FCA Compliance & Consumer Duty:
At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:
- Proactively identifying areas where policies or procedures may create foreseeable harm and suggesting improvements.
- Participating in regular Consumer Duty training and maintaining up-to-date understanding of regulatory expectations.
- Following the FCA Conduct Rules:
- You must act with integrity.
- You must act with due skill, care and diligence.
- You must be open and cooperative with the FCA, PRA and other regulators.
- You must pay due regard to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.
EXPERIENCE
- Passionate in delivering great customer service with strong phone contact handling skills and active listening.
- Ability to listen, understand and articulate challenging conversations verbally and in writing.
- Naturally very friendly, polite, patient and understanding.
- Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
- High attention to detail, with the ability to accurately document information.
- Ability to handle sensitive financial information with discretion and confidentiality.
- Capable of managing challenging conversations with customers.
- Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth.
- Adaptable in your communication and approach to meet different customer needs.
- Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels.
- Experience in the use of CRM systems and able to learn and adapt to multiple agent tools.
- Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.
Collections Agent (Part Time) employer: Onmo
At Onmo, we pride ourselves on being an exceptional employer that values the growth and well-being of our team members. Our part-time Collections Agents enjoy a supportive work culture that prioritises customer satisfaction while providing opportunities for personal and professional development. With a focus on empowering individuals to manage their finances confidently, we offer a dynamic environment where employees can thrive and make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent (Part Time)
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Onmo often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Onmo.
We think you need these skills to ace Collections Agent (Part Time)
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Onmo and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Onmo. A little light-heartedness can go a long way!
How to prepare for a job interview at Onmo
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
