At a Glance
- Tasks: Support customers with financial queries and provide tailored solutions for their needs.
- Company: A forward-thinking company dedicated to empowering individuals in their financial journeys.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Join a dynamic team focused on innovation and customer satisfaction.
- Why this job: Make a real difference in people's lives by helping them achieve financial clarity.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives.
This helps them get more from what they have, or with smart decisions, make more of the same.
- Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels.
- Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions.
- Providing customers with assistance in managing their account and conducting account maintenance tasks.
- Handling account queries about account balances, payments and any other concerns.
- Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential.
- Use various database systems and technology to deliver great customer care.
- Follow communication procedures, guidelines and policies.
- Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
- Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
FCA Compliance & Consumer Duty:
- Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.
- Participate in regular Consumer Duty training and maintain up-to-date understanding of regulatory expectations.
- Passionate in delivering great customer service with strong phone contact handling skills and active listening.
- You will have the ability to listen, understand and articulate challenging conversations verbally and in writing.
- Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
- Ability to handle sensitive financial information with discretion and confidentiality.
- Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels.
- Experience in the use of CRM systems and able to learn and adapt to multiple agent tools.
Project Office Specialist in City of London employer: Onmo
As a Project Office Specialist at our company, you will be part of a dynamic team dedicated to empowering individuals with the financial clarity and control they deserve. We pride ourselves on fostering a supportive work culture that values employee growth through continuous training and development opportunities, all while ensuring a healthy work-life balance in a vibrant location. Join us to make a meaningful impact in the lives of our customers while enjoying the unique advantages of working in an innovative environment focused on collaboration and excellence.
