At a Glance
- Tasks: Engage with customers to provide top-notch support and solutions for their financial needs.
- Company: A forward-thinking company dedicated to empowering individuals in their financial journeys.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Join a dynamic team where your contributions truly matter.
- Why this job: Make a real difference in people's lives by helping them manage their finances effectively.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives.
This helps them get more from what they have, or with smart decisions, make more of the same.
- Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels.
- Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions.
- Providing customers with assistance in managing their account and conducting account maintenance tasks.
- Handling account queries about account balances, payments and any other concerns.
- Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential.
- Use various database systems and technology to deliver great customer care.
- Follow communication procedures, guidelines and policies.
- Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
- Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
FCA Compliance & Consumer Duty:
- Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.
- Participate in regular Consumer Duty training and maintain up-to-date understanding of regulatory expectations.
- Passionate in delivering great customer service with strong phone contact handling skills and active listening.
- You will have the ability to listen, understand and articulate challenging conversations verbally and in writing.
- Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
- Ability to handle sensitive financial information with discretion and confidentiality.
- Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels.
- Experience in the use of CRM systems and able to learn and adapt to multiple agent tools.
Microsoft office specialist in City of London employer: Onmo
At Onmo, we pride ourselves on being an exceptional employer that values clarity, intelligence, and technology to empower our employees and customers alike. Our supportive work culture fosters personal and professional growth, offering comprehensive training and development opportunities, particularly for those in customer service roles like the Microsoft Office Specialist. Located in a vibrant area, we provide a dynamic environment where employees can thrive while making a meaningful impact on customers' financial journeys.
