Fraud Investigator in City of London

Overview

ONMO City Of London, England, United Kingdom

This range is provided by ONMO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About Us

About Us

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive – enjoying what the world has to offer.

About the Role

Onmo is looking for a Fraud and Financial Crime Investigator to assist in giving our business’s fraud team additional defence in mitigating the risks of Fraud and Financial Crime to Onmo and our Customers. The Fraud and Financial Crime Investigator will deal with various queries relating to fraud and financial crime at the application stage and throughout the entire customer lifecycle.

Responsibilities

• Efficiently work referrals into the Fraud Team coming both from applications and in-life accounts in line with current standards
• Conduct objective, fair and timely investigations into potential fraud and financial crime instances to ensure that the interests of both Onmo and our genuine customers are satisfied
• Use industry prevention/mitigation tools and systems e.g. CIFAS, CrossCore etc. to assist investigation and decision-making
• Deal with customer disputes in relation to activity on their account and see them through to the correct resolution
• Act decisively to minimize the financial impact of fraud on victims and Onmo and maximise the chance of recovery where appropriate
• Submit accurate and comprehensive reports of fraud to relevant external parties that Onmo use including, but not limited to, CIFAS and law enforcement
• Remain up-to-date with the latest trends and typologies within the industry, be able to apply them to your day-to-day work and use them to recommend enhancements to existing processes
• Support the Head of Fraud and Financial Crime as required in the development of fraud policies and procedures – suggest improvements to ensure they are effective and up-to-date

Qualifications & Skills

• 4+ years of experience in a similar Fraud or Financial Crime role
• A keen eye for, and persistence in, identifying crucial information not always readily available or obvious in the scenarios presented to you
• An ability to use varied tools and research methods to assist in reaching a considered judgement
• An understanding of Fraud & Financial Crime risks
• An understanding of a variety of fraud types and how to handle them
• Working experience of general business tools (e.g. Microsoft Office)
• Ability to work effectively and empathetically with both customers and internal stakeholders
• An understanding of the rules around Fraud and Financial Crime in a regulated environment
• Team oriented with a collaborative approach while able to work with initiative where appropriate
• Well-organised with good time-management skills
• History in working chargebacks, disputes and refunds is preferred, but not required
• Proficiency in working with SQL and large data analysis is preferred, but not required

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service