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For Companies At a Glance
- Tasks: Investigate fraud cases and protect customers from financial crime.
- Company: Onmo, a forward-thinking company dedicated to empowering financial confidence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a passionate team making a real difference in people's financial lives.
- Qualifications: 4+ years in fraud investigation and strong analytical skills required.
- Other info: Dynamic work environment with a focus on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives.
About the Role
Onmo is looking for a Fraud and Financial Crime Investigator to assist in giving our business’s fraud team additional defence in mitigating the risks of Fraud and Financial Crime to Onmo and our Customers. The Fraud and Financial Crime Investigator will deal with various queries relating to fraud and financial crime at the application stage and throughout the entire customer lifecycle.
Responsibilities
- Efficiently work referrals into the Fraud Team coming both from applications and in-life accounts in line with current standards.
- Conduct objective, fair and timely investigations into potential fraud and financial crime instances to ensure that the interests of both Onmo and our genuine customers are satisfied.
- Use industry prevention/mitigation tools and systems e.g. Cifas, CrossCore etc. to assist investigation and decision-making.
- Deal with customer disputes in relation to activity on their account and see them through to the correct resolution.
- Act decisively to minimize the financial impact of fraud on victims and Onmo and maximise the chance of recovery where appropriate.
- Submit accurate and comprehensive reports of fraud to relevant external parties that Onmo use including, but not limited to, Cifas and law enforcement.
- Remain up-to-date with the latest trends and typologies within the industry, be able to apply them to your day-to-day work and use them to recommend enhancements to existing processes.
- Support the Head of Fraud and Financial Crime as required in the development of fraud policies and procedures - suggest improvements to ensure they are effective and up-to-date.
Qualifications & Skills
- 4+ years of experience in a similar Fraud or Financial Crime role.
- A keen eye for, and persistence in, identifying crucial information not always readily available or obvious in the scenarios presented to you.
- An ability to use varied tools and research methods to assist in reaching a considered judgement.
- An understanding of Fraud & Financial Crime risks.
- An understanding of a variety of fraud types and how to handle them.
- Working experience of general business tools (e.g. Microsoft Office).
- Ability to work effectively and empathetically with both customers and internal stakeholders.
- An understanding of the rules around Fraud and Financial Crime in a regulated environment.
- Team oriented with a collaborative approach while able to work with initiative where appropriate.
- Well-organised with good time-management skills.
- History in working chargebacks, disputes and refunds is preferred, but not required.
- Proficiency in working with SQL and large data analysis is preferred, but not required.
Fraud Investigator in City of London employer: Onmo
Contact Detail:
Onmo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Onmo and its values. Understand their approach to fraud and financial crime, and think about how your experience aligns with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to fraud investigation scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Onmo team.
We think you need these skills to ace Fraud Investigator in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud Investigator role. Highlight your relevant experience and skills that match the job description. We want to see how your background aligns with our mission at Onmo!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud investigation and how you can contribute to our team. Keep it engaging and personal – we love a good story!
Showcase Your Skills: Don’t forget to showcase your analytical skills and attention to detail in your application. Mention any tools or systems you've used in previous roles, as this will help us see your fit for the position.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Onmo!
How to prepare for a job interview at Onmo
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of fraud and financial crime. Understand different types of fraud, common tactics used by fraudsters, and the latest trends in the industry. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Investigative Skills
Prepare to discuss specific examples from your past experience where you've successfully identified and resolved fraud cases. Highlight your analytical skills and how you've used various tools and methods to reach conclusions. This will demonstrate your capability to handle the responsibilities of the role effectively.
✨Be Customer-Centric
Since the role involves dealing with customer disputes, be ready to talk about how you approach customer interactions. Share examples of how you've handled difficult situations empathetically while still achieving a resolution. This will show that you can balance the needs of the business with those of the customers.
✨Stay Updated and Suggest Improvements
Research Onmo's current fraud policies and be prepared to discuss potential improvements or enhancements you could suggest. Showing that you're proactive and have ideas for better processes will impress the interviewers and align with their ambition to innovate in the financial sector.
