At a Glance
- Tasks: Manage and resolve customer complaints across multiple channels to ensure satisfaction.
- Company: Reputable financial services firm located in the heart of London.
- Benefits: Competitive salary, great work-life balance, and opportunities for career advancement.
- Why this job: Join a team dedicated to delivering exceptional customer experiences in finance.
- Qualifications: Minimum 2 years' experience in complaint handling and knowledge of FCA regulations.
- Other info: Fast-paced environment with a focus on professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A financial services company in the City of London is looking for a Complaints Handler to manage customer complaints across various channels. The role involves logging, triaging, and resolving customer issues to ensure fair outcomes.
Candidates must have at least 2 years of experience in complaint handling within Financial Services and a strong understanding of FCA regulations. This position focuses on delivering outstanding customer experience and requires excellent communication skills.
Customer Complaints Specialist (Financial Services) in City of London employer: Onmo
Contact Detail:
Onmo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Specialist (Financial Services) in City of London
✨Tip Number 1
Make sure you know your stuff! Brush up on FCA regulations and customer service best practices. This will not only help you in interviews but also show that you're serious about the role.
✨Tip Number 2
Practice your communication skills. Role-play common complaint scenarios with a friend or family member. The better you can articulate your thoughts, the more confident you'll feel during interviews.
✨Tip Number 3
Network like a pro! Connect with professionals in the financial services sector on LinkedIn. You never know who might have a lead on a job or can give you insider tips on the company culture.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find roles that match your skills. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Customer Complaints Specialist (Financial Services) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaint handling, especially within Financial Services. We want to see how your skills align with the role, so don’t be shy about showcasing your understanding of FCA regulations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering outstanding customer experiences and how your communication skills have helped you resolve complaints effectively in the past.
Showcase Relevant Experience: When filling out your application, focus on specific examples from your previous roles that demonstrate your ability to log, triage, and resolve customer issues. We love seeing real-life scenarios where you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Onmo
✨Know Your FCA Regulations
Make sure you brush up on the Financial Conduct Authority (FCA) regulations before your interview. Understanding these regulations is crucial for a Customer Complaints Specialist, and being able to discuss them confidently will show that you're serious about the role.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully handled complaints. Be ready to share these examples during the interview, highlighting your problem-solving skills and how you ensured fair outcomes for customers.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and handling potential questions.
✨Research the Company Culture
Take some time to understand the company's values and culture. This will help you tailor your responses to align with what they’re looking for in a candidate, and it shows that you’re genuinely interested in being part of their team.
