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- Tasks: Coordinate referrals and support onboarding to help young people thrive.
- Company: Join a passionate team dedicated to making a difference in young lives.
- Benefits: Competitive salary, generous leave, pension scheme, and staff development opportunities.
- Other info: Flexible working options and a commitment to equality and inclusion.
- Why this job: Be a key player in launching impactful initiatives for youth.
- Qualifications: Strong organisational skills and attention to detail required.
The predicted salary is between 26732 - 29199 £ per year.
We're looking for a Referrals and Operations Co-ordinator. Are you highly organised, calm under pressure and able to keep systems, people and information moving smoothly? Do you want to play a key role in launching a new provision that will make a real difference to young people's lives?
We are looking for a Referrals and Operations Co-ordinator to join our new Engagement and Progression Provision at Wigston. This is a critical role in ensuring the smooth and compliant operation of the provision from referral through to onboarding, tracking, reporting and review.
You will coordinate referrals, support onboarding activity, maintain accurate records and dashboards, and help ensure the delivery team has the information it needs to make timely decisions and provide rapid support. This is an ideal role for someone who combines strong administration and data skills with professionalism, sensitivity and a clear understanding of the importance of accurate records and communication.
This role is offered on a fixed-term basis until July 2027, with the potential for continuation beyond this date, subject to organisational requirements and funding.
What Skills Are We Looking For
- A strong organiser – you will be able to manage multiple processes and deadlines with accuracy and calm
- A detail-focused administrator – you will understand the importance of secure, accurate and audit-ready records
- A confident communicator – you will work professionally with families, partners and colleagues
- A responsive operator – you will keep information flowing and support the team to act quickly where learners need intervention
Responsibilities For The Role
- Coordinate referrals from partners and internal teams and maintain a clear referral pipeline tracker
- Support onboarding and enrolment processes, ensuring documentation is accurate and compliant
- Maintain learner records, consent forms, support information and relevant evidence
- Produce and update trackers for attendance, punctuality, engagement and interventions
- Coordinate timetabling information and support the organisation of inductions, reviews and information events
- Identify early risk indicators and escalate concerns appropriately to the Curriculum Area Lead and wider team
The Location
The role is based at our Wigston Campus.
Why Should You Apply?
The Pay Range We're Offering Is Grade F, points 21–24 (£26,732 - £29,199) pro rata for 0.6 FTE. Annual leave of 25 days, plus bank holidays and up to 5 additional closure days, pro rata. Access to Local Government Pension Scheme with generous employer contribution. We offer great staff development opportunities. Family friendly policies and procedures.
As part of the application process, you'll be asked to complete a series of shortlisting questions. To strengthen your application, we recommend linking your answers directly to the person specification outlined in the job description.
Equality, diversity, and inclusion are integral to everything that we do. We are committed to these values, and they are central to our mission. We're committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. If you'd like to request a reasonable adjustment, please contact the recruiting manager.
We aim to support our employees in achieving a healthy work-life balance. We recognise that many of our employees have responsibilities and are committed to providing support for our employees. We are working hard to support flexible and new ways of working where possible and offer a wide range of benefits.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
Please apply as soon as you can as we reserve the right to close this advertisement early if we receive a suitable number of applications.
Shortlisting Process – Each question is scored by a minimum of two people on the interview panel. Those applicants with the highest overall score and meet the essential criteria for the role will progress through to the interview stage and then their application form will be considered too.
Referrals and Operations Co-ordinator in Wigston Magna employer: onlyFE
Contact Detail:
onlyFE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referrals and Operations Co-ordinator in Wigston Magna
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they impact young people's lives. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend any events they might be hosting. Building connections can give you insider info and make you stand out when it comes to interviews.
✨Tip Number 3
Practice your communication skills! Since this role involves working with families and partners, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily, which is super handy!
We think you need these skills to ace Referrals and Operations Co-ordinator in Wigston Magna
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a moment to really understand what the Referrals and Operations Co-ordinator role is all about. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your Answers: When answering the shortlisting questions, make sure to link your responses directly to the person specification. Use specific examples from your past experiences that showcase your organisational skills, attention to detail, and communication abilities. We want to see how you fit into our team!
Keep It Professional Yet Personal: While we love a friendly tone, remember to maintain professionalism in your application. Share your passion for making a difference in young people's lives and how your skills can contribute to our mission. A personal touch can make your application stand out!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures everything is in one place. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at onlyFE
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Referrals and Operations Co-ordinator role. Familiarise yourself with the key responsibilities like coordinating referrals and maintaining accurate records. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple processes or deadlines. Be ready to discuss how you keep systems running smoothly, as this will demonstrate your fit for the position.
✨Communicate Clearly and Professionally
As a confident communicator, you'll need to interact with families, partners, and colleagues. Practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios you could face in the job to showcase your communication skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing a referral pipeline or addressing early risk indicators. Think of specific examples where you've had to act quickly and effectively, and be ready to explain your thought process and the outcomes.