At a Glance
- Tasks: Provide excellent customer service and support to students, staff, and parents.
- Company: The Sheffield College, a vibrant institution transforming lives through learning.
- Benefits: Competitive salary, generous leave, health support, and free parking.
- Other info: Opportunities for career growth and involvement in exciting college events.
- Why this job: Join a diverse team and make a positive impact in the college community.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26570 - 26570 € per year.
£26,570 per annum (Pro-rata for hours worked)
About Us
The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.
About The Role
The Sheffield College is a large, vibrant and diverse further education college. The Customer Service Advisor plays a vital role in creating a positive and supportive experience for students, staff, parents/carers, employers, and other stakeholders across the college. As a key member of the Customer Services Team, you will provide a warm, welcoming presence and deliver clear, accurate information to a diverse community.
Responsibilities
- Deliver excellent, professional, and welcoming customer service to students, staff, parents/carers, employers, and other stakeholders, acting as the first point of contact and providing accurate information and guidance.
- Provide flexible support across the Customer Services Team to meet operational needs, working across campuses on a rota basis, as required.
- Respond promptly and effectively to enquiries received by telephone, email, in person, and through other digital platforms.
- Provide guidance on college services, admissions, timetables, facilities, and general enquiries, liaising with curriculum and support teams to resolve complex enquiries.
- Process and issue student ID cards and lanyards, including handling payments for replacement items and ensuring accurate record keeping.
- Operate the college switchboard, ensuring all calls are handled politely, efficiently, and professionally, and answered in a timely manner.
- Produce and provide official student documentation, such as status of study letters, ensuring accuracy and professionalism.
- Ensure service logs, CRM systems, and trackers are kept up to date.
- Work towards and achieve key performance indicators (KPIs) set for the Customer Services Team.
- Liaise with the relevant Campus Security, Duty Managers, First Aiders, and Caretakers as appropriate, ensuring they are notified of any assistance requests related to incident response or estate matters.
- Assist with major college events such as open days, enrolment periods, and exam‑season activities.
Cross‑College Responsibilities
You may be required to participate in cross‑college teams and working groups on key projects.
Student‑Related Responsibilities
Anyone with regular contact with children and young people in their day‑to‑day responsibilities must ensure they are safe. You will work with the Safeguarding Team, ensuring concerns regarding students/apprentices are shared in a timely, accurate manner. You will also be involved in supporting college open days, exam‑season enrolment, and other required events.
Other Responsibilities
- Understand and undertake specific responsibilities for your role as documented within the Health and Safety Policy and Procedures.
- Ensure compliance with data protection regulation.
- Ensure that environmental sustainability is a key consideration in the actions we take, working towards the college’s environmental strategy and net zero ambition.
Benefits
- Enhanced Pension contributions scheme with SYPA
- Annual leave – 30 days (222 hours) plus 8 Bank Holidays (59.2 hours); includes a discretionary Christmas closure period
- Health and wellbeing support
- Employee assistance programme through Bupa
- Occupational Health through PAM
- Free eye tests for VDU users
- Free parking available at most campuses
Disability Confident
We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
Armed Forces Covenant
As part of our commitment through the Armed Forces Covenant, we’re pledged to support the Armed Forces Community, recognising the value Personnel, Veterans and military families contribute to our community and country.
Safeguarding
We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures.
Closing Date: 14 May 2026
Customer Service Advisor (Term time only) in Sheffield employer: onlyFE
The Sheffield College is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With generous benefits such as enhanced pension contributions, extensive annual leave, and health support programmes, employees are empowered to thrive both personally and professionally. Located in a vibrant community, the college fosters a culture of collaboration and innovation, making it an ideal place for those passionate about transforming lives through education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Term time only) in Sheffield
✨Tip Number 1
Get to know the college! Research The Sheffield College's values and mission. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing excellent service, think of scenarios where you’ve helped someone out. Be ready to share these experiences in your interview to demonstrate your ability to handle diverse enquiries.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at The Sheffield College. They can give you insider tips on what the hiring team looks for and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our community at The Sheffield College.
We think you need these skills to ace Customer Service Advisor (Term time only) in Sheffield
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role in customer service.
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our mission of transforming lives through learning!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we’re looking for someone who can deliver clear information, so show us you can do that right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at onlyFE
✨Know Your Stuff
Before the interview, make sure you understand The Sheffield College's mission and values. Familiarise yourself with their commitment to inclusivity and diversity, as well as the specific responsibilities of a Customer Service Advisor. This will help you demonstrate your alignment with their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you handled enquiries effectively or resolved issues for students or clients. Be ready to discuss how you can create a welcoming environment for all stakeholders.
✨Practice Active Listening
During the interview, practice active listening. This means paying close attention to the interviewer’s questions and responding thoughtfully. It shows that you value communication, which is crucial for a role that involves interacting with a diverse community.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. Inquire about the team dynamics, the college's approach to student support, or upcoming events. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
