At a Glance
- Tasks: Provide exceptional support to students and staff, managing enquiries and appointments.
- Company: Join The Sheffield College, a vibrant community empowering 13,000 learners annually.
- Benefits: Enjoy 30 days annual leave, health services, and a strong pension scheme.
- Other info: Flexible working hours and opportunities for professional growth await you!
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26570 - 26570 £ per year.
Customer Service Advisor
£26,570 per annum (pro‑rated to reflect hours worked). 30 Days Annual Leave (222 hours) + 8 Bank Holidays (59.2 hours) – this includes a discretionary Christmas closure period.
Enhanced Employer Pension Contribution into the Local Government Pension Scheme.
About Us
The Sheffield College is a thriving further and higher education community, empowering around 13,000 learners each year to achieve their goals.
Driven by our mission to transform lives through learning, we foster an inclusive environment – recognised through our 2026 Investors in Diversity Gold award and 3rd‑place ranking in the National Centre for Diversity’s 2025 Top 100 Most Inclusive UK Employers.
About The Role
There are two positions available – one full time and one part time at 22.5 hours per week.
Management is open to flexibility in how these hours are split.
As a key member of the Customer Services team you will provide exceptional and proactive support to staff, students, and external customers, handling all enquiries professionally and efficiently, upholding the College’s standards and policies, maintaining confidentiality, and promoting the College’s commitment to equality, safeguarding and student success.
- Main Responsibilities
- Manage the College switchboard, ensuring all calls are handled promptly and professionally.
- Arrange student appointments with departments such as Admissions, Student Funding and Careers.
- Process fee payments and issue student ID cards in a timely and accurate manner.
- Achieve key performance indicators for Student Central services, contributing to the College’s overall recruitment, retention, achievement, and success outcomes.
- Maintain accurate electronic and paper‑based records, ensuring data is up‑to‑date, particularly within the CRM and MIS systems, while managing customer information effectively.
- Support college open days, the exam season, student enrolment and any other required events.
- Represent the College at both internal and external events, providing a positive and professional image.
- Assist in identifying opportunities for service improvements and support broader College objectives through proactive customer engagement.
- What We Can Offer You
Pension: Local Government Pension Scheme (LGPS) administered locally by SYPA, providing financial security in retirement and support for your loved ones.
- Our Full Benefits Package
- SYPA – with a generous employer contribution.
- Annual leave – 30 Days (222 hours) + 8 Bank Holidays (59.2 hours) – this includes a discretionary Christmas closure period.
- Health and wellbeing services.
- Employee assistance programme through Bupa.
- Occupational Health through PAM.
- Free eye tests for VDU users.
- Free parking available at the majority of our campuses.
- Hybrid and flexible working opportunities.
- Continuous professional development opportunities.
- A people‑focused working culture where you can grow and thrive.
- Disability Confident
We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
- For reasonable adjustments or support, please contact
- Armed Forces Covenant
As part of our commitment through the Armed Forces Covenant, we’re pledged to support the Armed Forces Community, recognising the value Personnel, Veterans and military families contribute to our community and country.
Safeguarding
We are an employer committed to safeguarding and promoting the welfare of students.
Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (1x FT 1x PT) in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at onlyFE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like onlyFE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (1x FT 1x PT) in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to onlyFE:Your cover letter is your chance to shine! Tell us why you want to work at onlyFE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at onlyFE!
How to prepare for a job interview at onlyFE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
