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- Tasks: Lead the Estates Helpdesk, ensuring smooth operations and compliance.
- Company: Join Loughborough College Group, a dynamic and inclusive educational institution.
- Benefits: Enjoy a competitive pension, generous leave, and well-being support.
- Why this job: Make a real impact in a fast-paced environment focused on excellence.
- Qualifications: Experience in administration and strong customer service skills required.
- Other info: Flexible working arrangements and opportunities for personal development available.
The predicted salary is between 36000 - 60000 £ per year.
The Estates department are looking for a proactive and customer focused Estates Helpdesk Supervisor to join their dynamic team. The post holder will provide the management and monitoring of the Estates administration function and Helpdesk system whilst supporting the Estates Compliance Manager. The Estates team are committed to excellence and innovation, providing a safe, comfortable and inspiring campus for teaching and learning. We operate in a fast-paced environment where every team member plays a crucial role in our success. As we continue to grow, we are seeking maternity cover from a dedicated Contractor Control Officer to ensure smooth operations and compliance with contractor agreements.
Working hours
The hours for this role are 9am to 5pm, Monday to Friday, 37.5 hours per week.
About Loughborough College Group
Loughborough College Group is formed of Brooksby College, Loughborough College, Stephenson College and IGNITE Performing Arts. We have a vast curriculum across campus offering challenging and engaging learning experiences for our students. We are committed to providing our learners and employees with an outstanding and unrivalled range of modern facilities and resources.
Commitment to people
Loughborough College Group is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college. We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
Benefits
As well as our commitment to your professional and personal development, we also offer a generous benefits package including:
- A competitive pension scheme
- Cycle-to-work scheme
- On-site parking
- Access to healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities of volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to assist with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campuses of Loughborough College Group. Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship.
Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check. If you require any support to apply for this job, please email recruitment@loucoll.ac.uk
Estates Helpdesk Supervisor in Loughborough employer: OnlyFE
Contact Detail:
OnlyFE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Helpdesk Supervisor in Loughborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Loughborough College Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the Estates department. Understand their values and recent projects. This shows you're genuinely interested and ready to contribute to their commitment to excellence and innovation.
✨Tip Number 3
Practice common interview questions with a mate. Focus on how your skills align with the role of Estates Helpdesk Supervisor. Being able to articulate your experience in managing helpdesk systems will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our dynamic team at Loughborough College Group.
We think you need these skills to ace Estates Helpdesk Supervisor in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Estates Helpdesk Supervisor role. Highlight any relevant management or customer service experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your values align with our commitment to excellence and innovation in the Estates department.
Showcase Your Proactivity: In your application, give examples of how you've taken initiative in past roles. We love candidates who can demonstrate a proactive approach, especially in fast-paced environments like ours!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at OnlyFE
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Estates Helpdesk Supervisor role. Familiarise yourself with the responsibilities mentioned in the job description, such as managing the Helpdesk system and supporting the Estates Compliance Manager. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Focus
Since the role requires a proactive and customer-focused approach, prepare examples from your past experiences where you've successfully handled customer queries or improved service delivery. Highlighting your commitment to excellence and innovation will resonate well with the interviewers.
✨Prepare Questions About the Team
Interviews are a two-way street, so come prepared with questions about the Estates team and their dynamics. Ask about how they ensure a safe and inspiring environment for teaching and learning. This shows your interest in being part of their culture and your willingness to contribute positively.
✨Emphasise Your Adaptability
Given that the role operates in a fast-paced environment, be ready to discuss how you've adapted to changes or challenges in previous roles. Share specific instances where you’ve successfully managed multiple tasks or projects, which will illustrate your ability to thrive under pressure.
