Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for IT queries and support at Brooksby College.
- Company: Join the vibrant IT Services team at Brooksby College.
- Benefits: Enjoy cycle-to-work scheme, healthcare access, and generous leave.
- Other info: Great opportunities for personal development and community volunteering.
- Why this job: Make a difference by solving tech issues and supporting your peers.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
About the Opportunity
We have an exciting opportunity for an enthusiastic and conscientious IT Helpdesk Technician to join our busy IT Services team at Brooksby College.
Key Responsibilities
- Act as the first point of contact for all IT queries and support requests.
- Collaborate with the IT team to diagnose, troubleshoot, and resolve technical issues.
- Communicate information clearly and accurately across the team and wider organization.
- Support broader IT projects and casework as needed.
- Maintain detailed incident records and follow up on outstanding tickets.
Required Qualifications
- Experience providing generalist IT support in a Microsoft technology environment.
- Strong communication skills and ability to work collaboratively as part of a team.
- Excellent attention to detail and organizational skills.
- Experience troubleshooting day-to-day challenges, issues, and queries for end-users.
Benefits
- Cycle-to-work scheme
- On-site parking
- Access to a healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous maternity/paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities to volunteer within local community and charities
IT Helpdesk Technician - Brooksby College employer: onlyFE
Contact Detail:
onlyFE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician - Brooksby College
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brooksby College on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We can role-play with friends or use online resources to sharpen our troubleshooting skills and boost our confidence.
✨Tip Number 3
Show off your communication skills! During interviews, make sure we explain our thought process clearly when solving problems. This will demonstrate our ability to collaborate effectively with the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace IT Helpdesk Technician - Brooksby College
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the opportunity to help others and be part of our team at Brooksby College.
Tailor Your Experience: Make sure to highlight your experience in providing IT support, especially in a Microsoft environment. We love seeing how your skills match up with what we need, so don’t hold back!
Be Clear and Concise: Communication is key in this role, so ensure your application is easy to read. Use clear language and structure your thoughts well. We appreciate attention to detail, so proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at onlyFE
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and common IT issues. Be ready to discuss specific examples of how you've resolved technical problems in the past, as this will show your practical experience and understanding of the role.
✨Communication is Key
Since you'll be the first point of contact for IT queries, practice explaining technical concepts in simple terms. Think about how you can demonstrate your strong communication skills during the interview, perhaps by role-playing common scenarios with a friend.
✨Show Your Team Spirit
Collaboration is crucial in this role, so be prepared to share examples of how you've worked effectively within a team. Highlight any experiences where you’ve supported colleagues or contributed to group projects, as this will resonate well with the interviewers.
✨Attention to Detail Matters
Since maintaining detailed incident records is part of the job, think of instances where your attention to detail made a difference. Bring these examples to the interview to illustrate your organisational skills and reliability.