Admissions & Reception Assistant in Eastleigh

We have an exciting opportunity for a motivated and customer‑focused Admissions & Reception Assistant. In this frontline role, you will provide a welcoming and professional service while supporting key admissions processes and delivering a high‑quality experience for all students, applicants and visitors.

Contract: 22‑hour per week, Tuesday, Wednesday and Thursday 9:30am–6:00pm.

We Offer Great Benefits:

• 30 days annual leave per year, pro rata, plus bank holidays, pro rata
• Generous employer pension contribution
• Regular training and development
• Access to a health care plan
• Learning and development opportunities

Role and Responsibilities:

• To provide a welcoming and professional front of house Reception Service for students, staff and visitors.
• Act as the first point of contact, handling enquiries from the public, students and staff in line with safeguarding protocols.
• Operate the college switchboard efficiently, ensuring a positive experience for all callers.
• Provide excellent customer service across in‑person, phone and digital channels.
• Respond to course enquiries accurately, clearly and within agreed timeframes.
• Support admissions processes for 16–19, adult and Higher Education applications.
• Process student applications, ensuring accurate, secure data entry and maintenance.
• Produce reports from admissions systems and follow up with applicants on missing information.
• Coordinate interview arrangements, including issuing letters and maintaining applicant records.
• Assist with enrolment processes and student onboarding activities.
• Maintain accurate records, statistics and electronic data in line with GDPR requirements.
• Complete administrative tasks to support admissions and reception services.
• Use and support college systems effectively.
• Work collaboratively within the team to deliver a high‑quality applicant and student experience.
• Support college events such as Open Evenings, Welcome Days and Advice Sessions.
• Promote and uphold safeguarding responsibilities for children, young people and vulnerable adults.
• Demonstrate flexibility during peak periods (e.g. enrolment and events).
• Undertake additional duties as required, including working across college sites as needed.

Partnerships and Reputation:

Ensure that the college develops and maintains a constructive relationship with appropriate external stakeholders relevant to the postholder’s areas of responsibility.

Health & Safety:

Ensure that the Health and Safety policy and procedures are operated by the college and that all statutory requirements are met by all staff with postholder’s areas of responsibility.

Equal Opportunity:

Adopt and promote a positive attitude towards equality of opportunity for all within the college and ensure that the related policies and procedures are adhered to and that all statutory requirements are met by all staff with postholder’s areas of responsibility.

Professional Standards:

Develop, maintain and exhibit the quality standards appropriate to the post and promote a culture of integrity and transparency throughout all college activities. Undertake appropriate staff development activities that support personal development and the changing needs of the college and its environment. Be aware of, and responsive to, the changing nature of the college and adopt a flexible and proactive approach to work.

About Us:

The South Hampshire College Group (SHCG) is a dynamic, purpose driven Further Education organisation with a commitment to Creating Better Futures for learners, employers and communities within South Hampshire and beyond. We pride ourselves in living our values - Collaborative, Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation. South Hampshire College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our recruitment practices follow safer recruitment guidance, including enhanced DBS checks, online checks, and thorough pre‑employment vetting. We value equity, diversity, inclusion and belonging, and welcome applications from all backgrounds.