Customer Journey Co-ordinator

£10,051 - £10,524 pa

The Position:

We’re looking for a Customer Journey Co-Ordinator.

The Customer Journey Co-Ordinator plays a central role in managing all student recruitment enquiries and applications, to the point of enrolment.

What Skills Are We Looking For

• To be able to provide prospective and progressing students with information and general advice on courses, progression pathways, career options and future job possibilities
• To maintain recruitment systems for tracking, processing and monitoring student enquiries, applications, interviews and offers
• To ensure accurate data entry that is compliant with audit requirements and data protection legislation

Responsibilities For The Role

• To understand and support all the College’s recruitment targets (all funded and full cost), set out in the curriculum plan and the medium-term business plan
• Work flexibly as part of the Student Experience team to provide support and guidance throughout the year, including Interview Sessions, Open Events, Tasters and Enrolment.
• To work closely with the Campaign Leads in Marketing to ensure a joined‑up approach to promotion of courses
• To develop a positive rapport with the curriculum teams to ensure support is provided in line with recruitment issues

The Location:

The site is based in Wigston.

If you would like to have an informal chat about the role, please contact Katie Iwaniw‑Quinn to arrange a quick call by emailing: katie.iwaniw-Quinn@nwslc.ac.uk

Why Should You Apply?

• The pay range we’re offering is £10,051 - £10,524 pa
• Access to Local Government Pension Scheme with generous Employer Pension contribution
• We offer great staff development opportunities
• Family friendly policies and procedures

Equality, diversity, and inclusion are integral to everything that we do. We are committed to these values, and they are central to our mission. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment, please contact the recruiting manager.

We aim to support our employees in achieving a healthy work‑life balance. We recognize that many of our employees have responsibilities and are committed to providing support for our employees. We are working hard to support flexible and new ways of working where possible and offer a wide range of benefits.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

Shortlisting Process

Each question is scored by a minimum of 2 people on the interview panel. Those applicants with the highest overall score and meet the essential criteria for the role, will progress through to the interview stage and then their application form will be considered too.