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- Tasks: Provide 1st and 2nd line IT support and deploy hardware/software across the college.
- Company: Join SGS College, a community-focused institution with a commitment to inclusivity.
- Benefits: Enjoy competitive salary, generous leave, and a fantastic pension scheme.
- Why this job: Make a positive impact on learners' lives while developing your IT skills.
- Qualifications: Minimum 1 year in PC support and strong knowledge of Microsoft systems required.
- Other info: Flexible working practices and extensive professional development opportunities await you.
The predicted salary is between 22000 - 30000 £ per year.
Location: Filton Campus
FTE Salary: Up to £25,572.00 (Salary is dependent on qualifications and experience)
Contract Type: Permanent, Full Time
Working Hours: 37 hours per week
SGS is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community.
Financial Rewards And Benefits
- Opportunity to make a positive impact within the community and on learners’ lives
- Competitive Pension Scheme - Local Government Pension Scheme (LGPS) for corporate and support roles, with generous employer contributions of 16%
- Generous annual leave entitlement plus the 8 bank holidays: 25 days (increasing to 30 days after 5 academic years’ service, Full-Time Equivalent)
- Two weeks leave during the Christmas closedown period largely supported by discretionary closure days
- Extensive professional development with ongoing support, including 25% tuition discount for immediate family of SGS employees
- Family friendly policies and flexible working practices
- Access to My Lifestyle discounted shopping benefits, cycle to work scheme and Technology Salary Sacrifice Scheme
- Free Annual Eye test
- Staff can buy a TOTUM card (formerly NUS Extra) as part of being an affiliate member of the Students' Union
- Inclusive or sustainable staff networks and communities
- Free car parking at all campuses (Except Queens Road Art School)
- Access to external health and wellbeing resources
- Subsidised onsite catering services including Costa Coffee
Key Tasks And Responsibilities
- 1st / 2nd line support
- Deploy hardware and software throughout the college
- Assist in the operation of the IT Helpdesk system, ensuring problems and requests are dealt with in a timely manner, in line with the IT Services Level Agreement
- Update the College’s IT hardware register and keep equipment records up to date
- Assist with asset registering and disposal of IT equipment in line with applicable directives (WEEE)
- Support technologies including desktops, laptops, tablets, and print devices
Beneficial Skills & Qualifications
- Minimum 1 year’s experience in a PC support role
- 1st line support experience
- NVQ level 3, A Level or equivalent in IT, Maths and English GCSE (Grade A-D) or equivalent
- Strong working knowledge of Microsoft operating systems and desktop products
- Ability to analyze and solve problems in a timely fashion
- Team-oriented with enjoyment of working closely in a cooperative effort with others
Application Details
Please apply online by: Monday 16th February
Expected Interview Date: To be confirmed
For queries please contact hrservicedesk@sgscol.ac.uk
SGS College is committed to safeguarding children and vulnerable adults. Any offer of employment will be subject to a range of checks including satisfactory references and a satisfactory DBS Enhanced Disclosure, in line with KCSIE and relevant guidance.
I.T Services Support Officer in Bristol employer: OnlyFE
Contact Detail:
OnlyFE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.T Services Support Officer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT support roles and practice your answers. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your expertise and passion for IT support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace I.T Services Support Officer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the I.T Services Support Officer role. Highlight your relevant experience, especially in 1st and 2nd line support, and any qualifications that match the job description. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Problem-Solving Skills: In your application, be sure to mention specific examples of how you've tackled IT issues in the past. We’re looking for candidates who can analyse and solve problems efficiently, so share those success stories with us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at OnlyFE
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft operating systems and desktop products. Be ready to discuss your experience with 1st and 2nd line support, as well as any specific hardware or software you've deployed in previous roles.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've analysed and solved IT issues in a timely manner. Think of specific scenarios where you turned a frustrating situation into a positive outcome, as this will demonstrate your ability to handle challenges effectively.
✨Team Player Vibes
Since the role involves working closely with others, be ready to talk about your teamwork experiences. Highlight instances where you collaborated with colleagues to achieve a common goal, showing that you enjoy being part of a cooperative effort.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the IT Helpdesk system or the technologies you'll be supporting. This shows your genuine interest in the role and helps you understand how you can make a positive impact within the community.
