Client & Case Coordinator in London

Client & Case Coordinator

Location: Office Based

Reporting To: Operations Head

Salary: £26,600

About Us

Groveland Expert is a specialist expert witness surveying practice focused on housing disrepair claims. We provide independent expert evidence to claimant solicitors, delivering high-quality inspections, reports and technical advice to support the resolution of disputes.

We are a growing business committed to professional independence, technical excellence and exceptional service for tenants, solicitors and surveyors alike.

As we continue to expand, we are seeking a highly organised and proactive Client & Case Coordinator to support the delivery of our expert witness services.

The Role

The Client & Case Coordinator will be responsible for managing the tenant journey from instruction through to report issue.

You will be the primary point of contact for tenants, arranging appointments, managing access, coordinating communications and ensuring that cases progress smoothly.

You will also play a key role in disclosure management and quality assurance, ensuring that documentation is complete, organised and professionally presented before reports are issued to solicitors.

This is an ideal role for a law graduate seeking exposure to litigation support, expert witness work and case management within a specialist legal services environment.

Key Responsibilities Tenant & Appointment Management

• Contact tenants following receipt of instructions.
• Arrange survey appointments between tenants and expert surveyors.
• Manage appointment confirmations, reminders and rescheduling.
• Maintain regular communication with tenants throughout the process.
• Ensure access arrangements are secure and confirmed.
• Reduce aborted appointments and failed access visits through proactive communication.
• Record all case activity accurately within the CRM system.

Disclosure Management

• Review and organise disclosure received from solicitors.
• Create structured disclosure packs for surveyors.
• Ensure documents are correctly named, ordered and indexed.
• Identify missing or incomplete documentation and request further information where required.
• Take ownership of disclosure administration and file preparation.

Report Administration & Quality Checks

• Proofread expert witness reports for spelling, grammar and formatting.
• Check reports for consistency, professionalism and presentation.
• Ensure photographs, appendices and disclosure references are correctly included.
• Assemble final report packs prior to issue.
• Conduct administrative quality checks before reports are released.

Case Coordination

• Monitor the progress of active instructions.
• Assist with case administration throughout the instruction lifecycle.
• Support surveyors and internal colleagues by ensuring required information is available when needed.
• Maintain accurate records and data within internal systems.
• Contribute to the continuous improvement of internal processes and procedures.

Essential Requirements

• Law degree (LLB) or equivalent legal qualification.
• Excellent written English and attention to detail.
• Strong organisational and administrative skills.
• Ability to manage multiple workstreams simultaneously.
• Professional and confident telephone manner.
• Strong proofreading and document review skills.
• Ability to work independently while maintaining high standards.
• Proficiency in Microsoft Office, particularly Outlook, Word and Excel.

Desirable Requirements

• Experience within a law firm, legal services business or litigation environment.
• Knowledge of housing disrepair claims.
• Experience handling disclosure, evidence or case documentation.
• Experience using case management or CRM systems.
• Understanding of expert witness work and civil litigation processes.

Personal Attributes

We are looking for someone who:

• Is highly organised and methodical.
• Takes ownership of tasks and follows them through to completion.
• Communicates confidently with tenants, solicitors and surveyors.
• Has excellent attention to detail.
• Is comfortable working within a growing business environment.
• Wants to develop a long-term career within legal or professional services.

Career Development

This role offers significant opportunities for development within a growing specialist business. Successful candidates will gain exposure to:

• Expert witness services.
• Civil litigation processes.
• Housing disrepair claims.
• Case management.
• Disclosure review.
• Professional report quality assurance.

As the business expands, there will be opportunities to take on greater responsibility and progress into more senior operational or case management roles.