At a Glance
- Tasks: Engage with potential clients seeking immigration advice and convert enquiries into retained clients.
- Company: Leading law firm with a focus on growth and client satisfaction.
- Benefits: Competitive salary, commission structure, and clear progression opportunities.
- Other info: Fast-paced environment with opportunities for ambitious individuals.
- Why this job: Join a dynamic team and make a real impact in the legal field.
- Qualifications: Minimum 2 years’ experience in telesales or call centre roles.
The predicted salary is between 25000 - 26000 £ per year.
We are a leading law firm seeking a motivated and driven Call Centre Executives to join our growing Legal Advisors team on a permanent basis. In this role, you will be speaking with potential clients seeking Immigration advice. All leads are inbound via our website and direct advertising — this is not a cold-calling position. This is an excellent opportunity for ambitious individuals who are target-driven and eager to grow within a fast-paced legal environment.
Key Responsibilities
- Answer incoming calls and make follow-up calls to potential clients
- Convert enquiries into retained clients
- Promote and sell the firm’s legal services effectively
- Introduce additional services where appropriate to increase client value
- Analyse lead data and account statistics to identify sales opportunities
- Manage and update all leads within the firm’s CRM system
- Achieve and exceed Key Performance Indicators (KPIs) set by management
- Quickly develop a strong understanding of the immigration process
Key Requirements
- Minimum 2 years’ telesales or call centre experience
- Strong telephone manner and communication skills
- Target-driven with a proactive sales mindset
- Ability to work accurately and meet deadlines
- Quick learner with the ability to understand legal services
Salary Benefits
- £25,000 – £26,000 basic salary
- Commission structure OTE £30,000 – £35,000
- Clear progression opportunities for high performers
- Full-time, permanent position Monday to Friday
- Location London N12 0BP
Candidates must be able to reliably commute or be willing to relocate prior to starting. We look forward to receiving your application.
Call Centre Executive employer: Only Law
Join our esteemed law firm as a Call Centre Executive and experience a vibrant work culture that prioritises employee growth and development. With a competitive salary and commission structure, along with clear progression opportunities for high performers, you will thrive in a supportive environment that values your contributions. Located in London, we offer a unique chance to engage with clients seeking immigration advice, all while enjoying the benefits of working in a dynamic legal setting.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Executive
✨Tip Number 1
Make sure you know the ins and outs of the immigration process. We want to see that you can talk confidently about our services, so do a bit of homework before your interview!
✨Tip Number 2
Practice your phone skills! Since this role is all about speaking with potential clients, we recommend doing mock calls with friends or family to sharpen your communication style.
✨Tip Number 3
Show us your target-driven mindset! Be ready to share examples of how you've met or exceeded KPIs in previous roles. We love hearing about your successes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team.
We think you need these skills to ace Call Centre Executive
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and helping clients with their immigration needs.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in telesales or call centre roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Only Law
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the immigration process and the legal services offered by the firm. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Sales Skills
Since this role is all about converting enquiries into clients, be prepared to discuss your previous telesales or call centre experience. Share specific examples of how you've successfully closed deals or exceeded targets in the past.
✨Practice Your Communication
A strong telephone manner is crucial for this position. Consider doing mock interviews with a friend or family member to refine your communication skills. Focus on being clear, concise, and engaging during your responses.
✨Be Data Savvy
Familiarise yourself with CRM systems and how to analyse lead data. During the interview, express your willingness to learn and adapt to new technologies, as this will demonstrate your proactive mindset and ability to manage leads effectively.
