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- Tasks: Assist with enquiries from staff, students, and visitors in a friendly manner.
- Company: Join Launchpad Hub, a vibrant centre in Blackburn focused on student support.
- Benefits: Enjoy a competitive salary and gain valuable experience in a supportive environment.
- Why this job: Be part of a welcoming team that values your input and fosters personal growth.
- Qualifications: Must have Level 2 qualifications in English and Maths, plus clerical experience.
- Other info: This role is term-time only, perfect for students seeking flexible work.
The predicted salary is between 18846 - 18846 £ per year.
Launchpad Hub Enquiries Assistant Close date - 23/07/2025 £23,557 gross per annum pro rata Term Time – FT The Role Working within our Launchpad satellite centre based within Blackburn town centre, you will provide a positive first-class enquiries service, assisting with all queries from staff, students and visitors in a friendly and welcoming manner. You will ensure that face-to-face enquiries and telephone enquiries are handled quickly and efficiently, referring to cross-college staff and services where appropriate. You will also engage in administrative support within Registry and Attendance as a part of the role. What are we looking for? You must be able to evidence by production of qualification certificates that you are qualified to Level 2 in English and Maths. You will have a working knowledge of Microsoft Office packages and experience of working in a clerical/administrative environment. It is essential that you are able to work on own initiative with minimum supervision
College Enquiries Assistant employer: Only FE
Contact Detail:
Only FE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land College Enquiries Assistant
✨Tip Number 1
Familiarise yourself with the services offered at the Launchpad Hub. Understanding what resources and support are available will help you answer enquiries more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in handling enquiries. Role-playing different scenarios with friends or family can help you feel more confident when interacting with students and staff.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these will be essential for administrative tasks. Consider taking a quick online course to refresh your knowledge if needed.
✨Tip Number 4
Showcase your ability to work independently by preparing examples of past experiences where you've successfully managed tasks with minimal supervision. This will highlight your initiative and reliability during interviews.
We think you need these skills to ace College Enquiries Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the College Enquiries Assistant position. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administrative roles. Mention specific examples where you provided excellent service or handled enquiries effectively.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and any relevant qualifications, such as your Level 2 in English and Maths. This will demonstrate that you meet the essential criteria for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the organisation. Use a friendly tone to convey your willingness to assist staff, students, and visitors, and explain why you would be a great fit for the team.
How to prepare for a job interview at Only FE
✨Showcase Your Communication Skills
As a College Enquiries Assistant, you'll be the first point of contact for students and visitors. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently, and by actively listening to the interviewer's questions.
✨Familiarise Yourself with Microsoft Office
Since the role requires a working knowledge of Microsoft Office packages, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in previous roles, especially in a clerical or administrative context.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle enquiries efficiently. Think of examples from your past experiences where you successfully resolved queries or provided excellent customer service, and be ready to share those stories.
✨Demonstrate Initiative and Independence
The job requires working on your own initiative with minimal supervision. During the interview, highlight instances where you've taken the lead on tasks or projects, showcasing your ability to work independently and manage your time effectively.
