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- Tasks: Join our team to serve food, operate tills, and maintain a clean environment.
- Company: We're a college dedicated to transforming lives through inclusive education for 13,000 students annually.
- Benefits: Enjoy a competitive salary, enhanced pension, free parking, and health support.
- Why this job: Be part of a friendly team, gain valuable experience, and contribute to a positive community impact.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Evening shifts on Tuesdays, Wednesdays, and Thursdays; we value diversity and encourage all to apply.
Salary: £24,242 per annum (this will be pro rata'd to reflect the hours worked)
About us
Our College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.
About the role
Working for our subsidiary company Sparks Managed Services, Customer Services Assistants work as part of a team to provide professional, friendly, high quality and efficient service to the college’s students, staff and visitors. Customer service assistants are accountable to the Catering Supervisor and play a key role in maintaining a safe and hygienic workplace.
Main Responsibilities:
- Helping to prepare and serve food
- Operating a till
- Table clearing
- Dishwashing
- Cleaning of large- and small-scale equipment
From time-to-time these responsibilities may be reviewed so that they evolve as part of the college’s strategic growth and success. You may also be required to take on other tasks related to the job to support the College in the delivery of its strategic aims, without changing the role's main purpose.
This position requires evening work across Tuesdays, Wednesdays, and Thursdays.
What we can offer you
As the successful candidate, you will be offered a salary of £24,242 per annum (this will be pro rata'd to reflect the hours worked).
Our benefits:
- Enhanced Pension contributions scheme with Nest - 5%
- Health and wellbeing, we offer:
- Employee assistance programme through Bupa
- Occupational Health through PAM
- Free eye tests for VDU users
Disability Confident
We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. If you require any reasonable adjustments or any support at any point throughout the process, please contact us.
Armed Forces Covenant
As part of our commitment through the Armed Forces Covenant, we’re pledged to support the Armed Forces Community, recognising the value Personnel, Veterans and military families contribute to our community and country.
Safeguarding
We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here.
Next Steps:
To apply: Click apply online and follow the links to complete the online application.
As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.
Closing date: 11th April 2025
Please be aware – If we have a high number of applications, we may decide to close the vacancy earlier.
Catering Customer Service Assistant employer: Only FE
Contact Detail:
Only FE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the college's mission and values. Understanding their commitment to inclusivity and diversity will help you align your responses during any interviews or discussions, showcasing that you share their vision.
✨Tip Number 2
Highlight any previous experience in customer service, especially in catering or food service environments. Be ready to discuss specific situations where you provided excellent service or handled difficult customers effectively.
✨Tip Number 3
Prepare to demonstrate your teamwork skills. Since you'll be working as part of a team, think of examples from past roles where you collaborated successfully with others to achieve a common goal.
✨Tip Number 4
Be ready to discuss your availability for evening shifts on Tuesdays, Wednesdays, and Thursdays. Showing flexibility and a willingness to work these hours can set you apart from other candidates.
We think you need these skills to ace Catering Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Catering Customer Service Assistant position. Tailor your application to highlight relevant experience in customer service, food preparation, and teamwork.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Emphasise any previous roles in catering or customer service, and include specific examples of how you provided excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the college's mission. Mention your commitment to inclusivity and diversity, and explain how your values align with those of the institution.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Only FE
✨Show Your Customer Service Skills
As a Catering Customer Service Assistant, you'll be interacting with students, staff, and visitors. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to remain friendly and professional, even in busy situations.
✨Demonstrate Teamwork
This role involves working as part of a team. During the interview, discuss your experiences working collaboratively with others. Mention specific instances where you contributed to a team's success or helped resolve conflicts.
✨Understand the Role's Responsibilities
Familiarise yourself with the main responsibilities of the position, such as food preparation, operating a till, and maintaining cleanliness. Be ready to discuss how your skills and experiences align with these tasks, showing that you understand what the job entails.
✨Express Your Commitment to Inclusivity
The college values inclusivity and diversity. Share your thoughts on why these values are important in a workplace and provide examples of how you've promoted inclusivity in your previous roles or experiences.
