At a Glance
- Tasks: Deliver exceptional service to guests in a vibrant casino environment.
- Company: Join our dynamic gaming-focused hospitality team at the Grand Casino.
- Benefits: Enjoy discounts, mental health support, and a company pension.
- Other info: Flexible shifts, including nights and weekends, with excellent career growth opportunities.
- Why this job: Be part of an exciting atmosphere while making guests feel valued.
- Qualifications: Experience in waiting or service, with a passion for great customer care.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for enthusiastic and customer-focused waiting staff to join our gaming-focused hospitality team serving in our Grand Casino and the Poker Deck. You’ll be delivering exceptional service to our playing customers, ensuring every guest feels welcomed, valued, and well looked after.
Key Responsibilities:
- Provide attentive and friendly service to players.
- Work collaboratively with gaming management teams to ensure smooth service.
- Take orders accurately and deliver food and drinks promptly.
- Handle guest enquiries and resolve any issues with professionalism.
What We’re Looking For:
- A years’ waiting or service experience, particularly in a casino would be an advantage.
- A positive attitude and passion for delivering great service.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure in a busy environment.
- Flexibility to work night shifts and weekends.
- Be over 18 years of age.
What We Offer:
- Inclusion in the department tronc.
- 50% discount in the Hippodrome Casino's restaurants & bars.
- 30% off Magic Mike Live tickets for friends and family.
- Enhanced maternity & paternity pay.
- Mental health and wellbeing support through our Employee Assistance Programme.
- Access to discounts for many retailers, leisure, food and entertainment establishments.
- Season ticket loans.
- Salary exchange Cycle to Work & Tusker electric vehicle schemes.
- Excellent foreign exchange rates.
- Life assurance.
- Company pension.
Casino Floor and Poker Waiting Staff in London employer: ONLINE STUDIO
Join our vibrant team at the Grand Casino, where we prioritise exceptional service and a welcoming atmosphere for both guests and staff. With a strong focus on employee wellbeing, we offer generous benefits including discounts at our restaurants, mental health support, and opportunities for career growth in a dynamic gaming environment. Experience the thrill of working in a bustling casino while enjoying a supportive work culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Casino Floor and Poker Waiting Staff in London
✨Tip Number 1
Get to know the casino scene! Familiarise yourself with the games and the atmosphere. This will help you connect with customers and show that you're genuinely interested in their experience.
✨Tip Number 2
Network like a pro! Chat with current staff or even regulars at the casino. Building relationships can give you insider tips and might just land you a recommendation when applying through our website.
✨Tip Number 3
Show off your personality! When you get the chance for an interview, let your enthusiasm shine through. A positive attitude goes a long way in the hospitality industry, especially in a lively environment like a casino.
✨Tip Number 4
Be flexible and ready to adapt! Working nights and weekends is part of the gig, so highlight your availability. Show that you're ready to jump in wherever needed to keep the service smooth and enjoyable for everyone.
We think you need these skills to ace Casino Floor and Poker Waiting Staff in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to deliver exceptional service to our guests.
Tailor Your Experience:Make sure to highlight any relevant waiting or service experience, especially if it’s in a casino setting. We love seeing how your background aligns with what we’re looking for!
Be Professional and Personable:Your written application should reflect your communication skills. Keep it friendly yet professional, showing us that you can handle guest enquiries and resolve issues with ease.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our fantastic team.
How to prepare for a job interview at ONLINE STUDIO
✨Know the Casino Vibe
Before your interview, get familiar with the casino environment. Understand the atmosphere and the type of clientele they serve. This will help you demonstrate your enthusiasm for the role and show that you’re a good fit for their gaming-focused hospitality team.
✨Show Off Your Service Skills
Be ready to share specific examples from your previous waiting or service experience. Highlight situations where you provided exceptional customer service, especially in high-pressure environments. This will showcase your ability to handle guest enquiries and resolve issues professionally.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your interpersonal skills and positive attitude.
✨Flexibility is Key
Since the job requires working nights and weekends, be prepared to discuss your availability. Show that you’re flexible and willing to adapt to the demands of the role. This will reassure them that you’re committed to being a reliable part of their team.
