At a Glance
- Tasks: Lead a vibrant hospitality team and create unforgettable experiences for our guests.
- Company: Join the Matcham Hospitality team at the iconic Hippodrome.
- Benefits: Enjoy discounts, enhanced pay, and support for your wellbeing.
- Other info: Flexible hours and a fun atmosphere await you!
- Why this job: Be part of an exciting environment with opportunities to grow your career.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced setting.
The predicted salary is between 25000 - 30000 € per year.
We are looking for a talented Assistant Hospitality Manager to work in the Matcham Hospitality team, home of Magic Mike Live, Penny Bar and Permission who will be dedicated to the Hippodrome with a desire to develop your career. You’ll be responsible for managing the hospitality team, as well as creating, and maintaining a warm and welcoming atmosphere for our guests.
Key Responsibilities
- Support delivery of strategic initiatives and ensure policies/procedures are in place
- Maintain and improve customer service standards and overall customer journey
- Identify and implement operational improvements to enhance customer experience
- Manage daily operations, including records, cash handling, and reporting
- Monitor service quality, costs, and efficiency, implementing improvements where needed
- Support training and development of team members
- Maintain strong communication across teams and management
What We’re Looking For
- Strong understanding of customer service excellence
- Ability to work in a fast-paced, high-energy environment
- A positive, professional and results-driven approach
- Flexibility to work late nights and weekends
What We Offer
- Inclusion in the hospitality tronc
- 50% discount in the Hippodrome Casino's restaurants & bars
- 30% off Magic Mike Live tickets for friends and family
- Enhanced maternity & paternity pay
- Mental health and wellbeing support through our Employee Assistance Programme
- Access to discounts for many retailers, leisure, food and entertainment establishments
- Season ticket loans
- Salary exchange Cycle to Work & Tusker electric vehicle schemes
- Excellent foreign exchange rates
- Life assurance
- Company pension
Assistant Hospitality Manager in London employer: ONLINE STUDIO
Join the vibrant Matcham Hospitality team at the Hippodrome, where we prioritise a warm and welcoming atmosphere for both guests and staff. As an Assistant Hospitality Manager, you'll benefit from a supportive work culture that encourages professional growth, alongside fantastic perks such as discounts on dining and entertainment, enhanced family leave, and comprehensive wellbeing support. With a focus on excellence in customer service and operational improvements, this role offers a rewarding opportunity to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Hospitality Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to the Hippodrome. Attend events or join online groups where you can meet potential colleagues and learn about job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience in creating a warm atmosphere and managing teams effectively.
✨Tip Number 3
Be proactive! If you see a gap in the hospitality team or have ideas for improving customer experience, don’t hesitate to mention them during your interview. It shows initiative and that you’re already thinking about how to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities directly from us, making it easier to land that Assistant Hospitality Manager role.
We think you need these skills to ace Assistant Hospitality Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our guests.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our values and the specific responsibilities of the Assistant Hospitality Manager role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the team. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at the Hippodrome!
How to prepare for a job interview at ONLINE STUDIO
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of customer service excellence and hospitality trends. Be ready to discuss how you've created a welcoming atmosphere in previous roles, as this will show your understanding of what the company values.
✨Show Off Your Team Management Skills
Prepare examples of how you've successfully managed a team in a fast-paced environment. Highlight any training or development initiatives you've implemented, as this aligns perfectly with the role's responsibilities.
✨Be Ready for Operational Questions
Expect questions about managing daily operations, including cash handling and reporting. Think of specific instances where you've identified operational improvements and how they enhanced the customer experience.
✨Demonstrate Your Flexibility
Since the role requires working late nights and weekends, be upfront about your availability. Share experiences that showcase your adaptability and willingness to go the extra mile for your team and guests.
