At a Glance
- Tasks: Deliver exceptional service to guests in a vibrant casino environment.
- Company: Join our dynamic gaming-focused hospitality team at the Grand Casino.
- Benefits: Enjoy discounts, enhanced pay, and mental health support.
- Other info: Flexible shifts and opportunities for personal growth in a fun setting.
- Why this job: Be part of an exciting atmosphere while making guests feel valued.
- Qualifications: Experience in waiting or service, with a passion for great customer care.
The predicted salary is between 10 - 12 £ per hour.
We are looking for enthusiastic and customer-focused waiting staff to join our gaming-focused hospitality team serving in our Grand Casino and the Poker Deck. You’ll be delivering exceptional service to our playing customers, ensuring every guest feels welcomed, valued, and well looked after.
Key Responsibilities
- Provide attentive and friendly service to players.
- Work collaboratively with gaming management teams to ensure smooth service.
- Take orders accurately and deliver food and drinks promptly.
- Handle guest enquiries and resolve any issues with professionalism.
What We’re Looking For
- A years’ waiting or service experience, particularly in a casino would be an advantage.
- A positive attitude and passion for delivering great service.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure in a busy environment.
- Flexibility to work night shifts and weekends.
- Be over 18 years of age.
What We Offer
- Inclusion in the department tronc.
- 50% discount in the Hippodrome Casino's restaurants & bars.
- 30% off Magic Mike Live tickets for friends and family.
- Enhanced maternity & paternity pay.
- Mental health and wellbeing support through our Employee Assistance Programme.
- Access to discounts for many retailers, leisure, food and entertainment establishments.
- Season ticket loans.
- Salary exchange Cycle to Work & Tusker electric vehicle schemes.
Casino Floor and Poker Waiting Staff in City of Westminster employer: ONLINE STUDIO
Join our vibrant team at the Grand Casino, where we prioritise exceptional service and a welcoming atmosphere for both staff and guests. With a strong focus on employee wellbeing, we offer generous discounts, enhanced parental leave, and opportunities for personal growth in a dynamic environment. Experience the thrill of working in a bustling casino while enjoying a supportive culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Casino Floor and Poker Waiting Staff in City of Westminster
✨Tip Number 1
Get to know the casino scene! Familiarise yourself with the games and the atmosphere. This will help you connect with customers and show that you're genuinely interested in their experience.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable with taking orders and handling enquiries. The better you are at chatting with guests, the more likely they are to feel valued.
✨Tip Number 3
Be ready for a fast-paced environment! Brush up on your multitasking skills so you can handle busy shifts like a pro. Remember, staying calm under pressure is key to delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are eager to join our gaming-focused hospitality team!
We think you need these skills to ace Casino Floor and Poker Waiting Staff in City of Westminster
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see that you’re excited about the role and ready to deliver exceptional service to our guests.
Tailor Your Experience:Highlight any relevant waiting or service experience, especially if it’s in a casino setting. We love seeing how your background aligns with what we’re looking for, so make sure to connect the dots!
Be Professional and Personable:When writing your application, keep it friendly yet professional. We appreciate good communication skills, so show us you can express yourself clearly and effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our team.
How to prepare for a job interview at ONLINE STUDIO
✨Know the Casino Vibe
Familiarise yourself with the atmosphere of a casino. Understand the gaming culture and the importance of customer service in this environment. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Showcase Your Service Skills
Prepare examples from your past experience where you provided exceptional service, especially in high-pressure situations. Highlight how you handled difficult customers or resolved issues, as this is crucial for the role.
✨Practice Your Communication
Since excellent communication is key, practice speaking clearly and confidently. You might even want to role-play common scenarios you could face on the job, like taking orders or addressing guest enquiries, to demonstrate your interpersonal skills.
✨Be Ready for Flexibility Questions
Expect questions about your availability, especially regarding night shifts and weekends. Be honest about your schedule and show your willingness to adapt, as flexibility is a big part of working in a casino environment.
