At a Glance
- Tasks: Deliver exceptional service to guests in a vibrant casino environment.
- Company: Join our dynamic gaming-focused hospitality team at the Grand Casino.
- Benefits: Enjoy discounts, enhanced pay, and mental health support.
- Other info: Flexible shifts and opportunities for personal growth in a fun setting.
- Why this job: Be part of an exciting atmosphere while making guests feel valued.
- Qualifications: Experience in waiting or service, with a passion for great customer care.
The predicted salary is between 10 - 12 £ per hour.
We are looking for enthusiastic and customer-focused waiting staff to join our gaming-focused hospitality team serving in our Grand Casino and the Poker Deck. You’ll be delivering exceptional service to our playing customers, ensuring every guest feels welcomed, valued, and well looked after.
Key Responsibilities:
- Provide attentive and friendly service to players.
- Work collaboratively with gaming management teams to ensure smooth service.
- Take orders accurately and deliver food and drinks promptly.
- Handle guest enquiries and resolve any issues with professionalism.
What We’re Looking For:
- A years’ waiting or service experience, particularly in a casino would be an advantage.
- A positive attitude and passion for delivering great service.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure in a busy environment.
- Flexibility to work night shifts and weekends.
- Be over 18 years of age.
What We Offer:
- Inclusion in the department tronc.
- 50% discount in the Hippodrome Casino's restaurants & bars.
- 30% off Magic Mike Live tickets for friends and family.
- Enhanced maternity & paternity pay.
- Mental health and wellbeing support through our Employee Assistance Programme.
- Access to discounts for many retailers, leisure, food and entertainment establishments.
- Season ticket loans.
- Salary exchange Cycle to Work & Tusker electric vehicle schemes.
- Excellent foreign exchange rates.
- Life assurance.
- Company pension.
Casino Floor and Poker Waiting Staff employer: ONLINE STUDIO
Join our vibrant team at the Grand Casino, where we prioritise exceptional service and a welcoming atmosphere for both guests and staff. With a strong focus on employee wellbeing, we offer generous benefits including discounts at our restaurants, mental health support, and opportunities for career growth in a dynamic gaming environment. Experience the thrill of working in a lively setting that values your contributions and fosters a collaborative spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Casino Floor and Poker Waiting Staff
✨Tip Number 1
Get to know the casino scene! Familiarise yourself with the games and the atmosphere. This will not only help you connect with customers but also show your passion for the role when you chat with potential employers.
✨Tip Number 2
Network like a pro! Attend local events or join online groups related to the casino industry. You never know who might have a lead on a job or can give you insider tips on landing that perfect position.
✨Tip Number 3
Practice your communication skills! Role-play with friends or family to get comfortable with handling customer enquiries and resolving issues. The better you are at this, the more confident you'll feel during interviews.
✨Tip Number 4
Apply through our website! We love seeing enthusiastic candidates who are keen to join our team. Make sure to highlight your relevant experience and passion for customer service in your application.
We think you need these skills to ace Casino Floor and Poker Waiting Staff
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see that you’re excited about the role and ready to bring a positive attitude to our team!
Tailor Your Experience:Make sure to highlight any relevant waiting or service experience, especially if it’s in a casino setting. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our fantastic team.
How to prepare for a job interview at ONLINE STUDIO
✨Know the Casino Vibe
Before your interview, get familiar with the atmosphere of a casino. Understand the gaming culture and the type of customers you’ll be serving. This will help you connect better during the interview and show that you’re genuinely interested in the role.
✨Show Off Your Service Skills
Be ready to share specific examples from your previous waiting or service experience. Highlight moments where you went above and beyond for customers, especially in high-pressure situations. This will demonstrate your ability to deliver exceptional service, which is key for this role.
✨Practice Your Communication
Since excellent communication is crucial, practice how you articulate your thoughts. You might want to role-play common scenarios you could face on the job, like handling guest enquiries or resolving issues. This will help you feel more confident and prepared.
✨Flexibility is Key
Make sure to express your willingness to work night shifts and weekends. Employers appreciate candidates who are flexible with their schedules, especially in a bustling environment like a casino. It shows that you’re committed and ready to jump in when needed.
