At a Glance
- Tasks: Lead a vibrant hospitality team and create unforgettable experiences for our guests.
- Company: Join the Matcham Hospitality team at the iconic Hippodrome.
- Benefits: Enjoy discounts, enhanced pay, and support for your wellbeing.
- Other info: Flexible hours and a fun atmosphere await you!
- Why this job: Be part of an exciting environment with opportunities to grow your career.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced setting.
The predicted salary is between 25000 - 30000 € per year.
We are looking for a talented Assistant Hospitality Manager to work in the Matcham Hospitality team, home of Magic Mike Live, Penny Bar and Permission who will be dedicated to the Hippodrome with a desire to develop your career. You’ll be responsible for managing the hospitality team, as well as creating, and maintaining a warm and welcoming atmosphere for our guests.
Key Responsibilities
- Support delivery of strategic initiatives and ensure policies/procedures are in place
- Maintain and improve customer service standards and overall customer journey
- Identify and implement operational improvements to enhance customer experience
- Manage daily operations, including records, cash handling, and reporting
- Monitor service quality, costs, and efficiency, implementing improvements where needed
- Support training and development of team members
- Maintain strong communication across teams and management
What We’re Looking For
- Strong understanding of customer service excellence
- Ability to work in a fast-paced, high-energy environment
- A positive, professional and results-driven approach
- Flexibility to work late nights and weekends
What We Offer
- Inclusion in the hospitality tronc
- 50% discount in the Hippodrome Casino's restaurants & bars
- 30% off Magic Mike Live tickets for friends and family
- Enhanced maternity & paternity pay
- Mental health and wellbeing support through our Employee Assistance Programme
- Access to discounts for many retailers, leisure, food and entertainment establishments
- Season ticket loans
- Salary exchange Cycle to Work & Tusker electric vehicle schemes
- Excellent foreign exchange rates
- Life assurance
- Company pension
Assistant Hospitality Manager employer: ONLINE STUDIO
Join the vibrant Matcham Hospitality team at the Hippodrome, where we prioritise a warm and welcoming atmosphere for both guests and staff. As an Assistant Hospitality Manager, you'll benefit from a supportive work culture that encourages professional growth, alongside fantastic perks such as discounts on dining and entertainment, enhanced family leave, and comprehensive wellbeing support. With a focus on excellence in customer service and operational improvements, this role offers a rewarding opportunity to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Hospitality Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the Hippodrome or similar venues. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience in creating a warm atmosphere for guests.
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're serious about joining the team!
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you've handled challenges in the past and how you can contribute to improving service quality at the Hippodrome.
We think you need these skills to ace Assistant Hospitality Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our guests.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with the role of Assistant Hospitality Manager, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ONLINE STUDIO
✨Know Your Hospitality Basics
Brush up on your customer service principles and hospitality management skills. Be ready to discuss how you’ve handled guest complaints or improved service standards in previous roles. This shows you understand the core of what the job entails.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight any training or development initiatives you've implemented, as this aligns with the role's focus on managing and developing the hospitality team.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified operational improvements or enhanced customer experiences. Being able to articulate these examples will demonstrate your proactive approach and ability to think on your feet.
✨Emphasise Your Flexibility and Enthusiasm
Since the role requires working late nights and weekends, express your willingness to adapt your schedule. Show enthusiasm for the vibrant atmosphere of the Hippodrome and how you can contribute to creating a warm and welcoming environment for guests.
