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For Companies At a Glance
- Tasks: Create engaging marketing emails and optimise customer journeys to boost retention.
- Company: Join a fast-growing online home retailer with a vibrant culture.
- Benefits: Enjoy 25 days holiday, employee discounts, and flexible working hours.
- Why this job: Be part of a retail success story and shape the future of home shopping.
- Qualifications: 1-2 years in Digital/Ecommerce with CRM experience preferred.
- Other info: Collaborative environment with regular social events and excellent career growth.
The predicted salary is between 30000 - 40000 £ per year.
Location: Onsite at Manchester HQ
Full-time OFFICE BASED | Competitive Salary + Perks
The Company
Online Home Shop (OHS) are one of the fastest growing online home retailers in the North-West. We aim to offer on-trend products for home and life, for a price that suits all budgets. OHS have everything from the latest bedding styles, soft towels, throws, curtains, rugs and best-selling hoodie blankets.
The Role
Reporting to the CRM Manager, we are looking for an experienced CRM Executive (or CRM/Marketing Assistant looking to take a step up) to support our growth and drive customer retention to new heights. You will be from an online retail background, with experience of using CRM platforms to create engaging and revenue-driving marketing emails. Online Home Shop is in a period of rapid growth – it is a fast-paced environment that requires a self-starter attitude, and the ability to collaborate with teams across the business. You will constantly strive to exceed budget and drive incremental growth!
What You’ll Be Doing:
- Build campaign emails on a daily basis in line with the trading plan, as well as customer journey emails
- Brief required assets into the creative team well in advance of email sends
- Review, own and optimise email copy to maximise open rates, click rates, conversion and revenue
- Work with the CRM Manager to run frequent test and learn plans to optimise performance
- Monitor changes made to feedback the results to the wider teams, making suggestions for further improvements
- Create daily and weekly reports to circulate with the digital and Ecommerce teams, monitoring YOY both written and verbal
- Organisation of daily workload, proactive self-starter
- Ability to work to tight deadlines in a fast-paced environment
- Able to work collaboratively with different business and supplier stakeholders – a team player
Qualifications:
- Bachelor’s Degree or equivalent
- 1-2 years’ experience in a Digital/Ecommerce role with some CRM experience
- Homewares experience (preferable but not essential)
Why Join Us?
- Fast-moving collaborative company culture
- Regular company social events
- 25 days holiday
- Company pension
- Employee discount
- Free flu jabs
- On-site parking
- Flexible working times
- Gift box and early finish on your birthday
- Free electric car charging points
Sound Like You?
At OHS, you won’t just join a team — you’ll be part of a fast-moving retail success story. If you’re ambitious, collaborative, and excited by scale, apply today and help shape the future of home shopping in the UK.
Note for Recruiters: We do not accept unsolicited CVs or candidate profiles from recruitment agencies. Any CV's submitted without a signed agreement in place will be considered our property, and we will not be liable for any fees should we choose to engage the candidate. We operate a preferred supplier list (PSL) and will only accept submissions from agencies on that list who have been instructed to work on the role.
CRM Executive employer: Online Home Shop
Contact Detail:
Online Home Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive
✨Tip Number 1
Get to know the company inside out! Research Online Home Shop, their products, and their culture. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common CRM-related questions. Think about your past experiences and how they relate to the role. We want to see your passion for customer retention and marketing strategies!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Executive role. Highlight your experience with CRM platforms and any relevant marketing skills. We want to see how you can contribute to our growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background fits with our fast-paced environment. Let us know what makes you a great fit for OHS.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Include specific examples of how you've driven customer engagement or improved email performance in previous roles. We love numbers and results!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Online Home Shop
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM platforms mentioned in the job description. Brush up on how to create engaging marketing emails and understand the metrics that matter, like open rates and conversion rates. This will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Creativity
Prepare examples of past campaigns you've worked on, especially those that drove customer engagement. Be ready to discuss how you briefed creative teams and optimised email copy. This will demonstrate your ability to contribute to their fast-paced environment and your knack for collaboration.
✨Be a Data-Driven Decision Maker
Familiarise yourself with reporting tools and be prepared to discuss how you’ve used data to inform your strategies. Highlight any experience you have with A/B testing and how it led to improved performance. This will resonate well with their focus on optimisation and growth.
✨Emphasise Your Team Spirit
Since the role requires collaboration across various teams, think of examples where you successfully worked with others to achieve a common goal. Show that you’re not just a self-starter but also a team player who thrives in a collaborative culture.