Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create engaging marketing emails and optimise customer journeys daily.
- Company: Join Online Home Shop, a rapidly growing online home retailer in the North-West.
- Benefits: Enjoy 25 days holiday, company events, and free parking.
- Why this job: Be part of a fast-paced retail success story and shape the future of home shopping.
- Qualifications: 1-2 years in Digital/Ecommerce with CRM experience; a Bachelor's degree is preferred.
- Other info: Collaborate with creative teams and drive customer retention in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
The Company
Online Home Shop (OHS) are one of the fastest growing online home retailers in the North-West.We aim to offer on-trend products for home and life, for a price that suits all budgets. OHS have everything from the latest bedding styles, soft towels, throws, curtains, rugs and best-selling hoodie blankets.
The Role
Reporting to the CRM Manager, we are looking for an experienced CRM Executive (or CRM/Marketing Assistant looking to take a step up) to support our growth and drive customer retention to new heights. You will be from an online retail background, with experience of using CRM platforms to create engaging and revenue-driving marketing emails.
Online Home Shop is in a period of rapid growth – it is a fast-paced environment that requires a self-starter attitude, and the ability to collaborate with teams across the business. You will constantly strive to exceed budget and drive incremental growth!
- Build campaign emails on a daily basis in line with the trading plan, as well as customer journey emails
- Brief required assets into the creative team well in advance of email sends
- Review, own and optimise email copy to maximise open rates, click rates, conversion and revenue
- Work with the CRM Manager to run frequent test and learn plans to optimise performance
- Monitor changes made to feedback the results to the wider teams, making suggestions for further improvements
- Create daily and weekly reports to circulate with the digital and Ecommerce teams, monitoring YOY & WOW performance
💡 What You’ll Bring:
- Experience of utilising CRM platforms
- Experience in online retail
- Strong analytical skills
- Excellent communication skills; both written and verbal
- Organisation of daily workload, proactive self-starter
- Ability to work to tight deadlines in a fast-paced environment.
- Able to work collaboratively with different business and supplier stakeholders – a team player
- Bachelor’s Degree or equivalent
- 1-2 years’ experience in a Digital/Ecommerce role with some CRM experience
- Homewares experience (preferable but not essential)
Why Join Us?
- Fast-moving collaborative company culture
- Regular company social events
- 25 days holiday
- Company pension
- Free flu jabs
- On-site parking
- Flexible working times
- Gift box and early finish on your birthday
- Free electric car charging points
👀 Sound Like You?
At OHS, you won’t just join a team — you’ll be part of a fast-moving retail success story. If you’re ambitious, collaborative, and excited by scale, apply today and help shape the future of home shopping in the UK.
Note for Recruiters:
We do not accept unsolicited CVs or candidate profiles from recruitment agencies. Any CV\’s submitted without a signed agreement in place will be considered our property, and we will not be liable for any fees should we choose to engage the candidate.
We operate a preferred supplier list (PSL) and will only accept submissions from agencies on that list who have been instructed to work on the role.
#J-18808-Ljbffr
CRM Executive employer: Online Home Shop
Contact Detail:
Online Home Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive
✨Tip Number 1
Familiarise yourself with the latest trends in online retail and homewares. Understanding what products are currently popular can help you tailor your approach and demonstrate your knowledge during interviews.
✨Tip Number 2
Get hands-on experience with CRM platforms if you haven't already. Consider taking online courses or certifications that focus on CRM tools, as this will not only boost your skills but also show your commitment to the role.
✨Tip Number 3
Network with professionals in the online retail and CRM fields. Attend industry events or join relevant online communities to connect with others who can provide insights or even refer you to opportunities at Online Home Shop.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data to drive marketing decisions in previous roles. Being able to articulate your analytical skills and results will set you apart from other candidates.
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM platforms and online retail. Use specific examples of how you've driven customer engagement and retention in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of their products and how your skills can contribute to their growth and customer retention strategies.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data to optimise marketing campaigns or improve customer journeys in your previous positions.
Highlight Team Collaboration: Emphasise your ability to work collaboratively with different teams. Provide examples of past experiences where you successfully collaborated with creative teams or other stakeholders to achieve common goals.
How to prepare for a job interview at Online Home Shop
✨Show Your CRM Expertise
Make sure to highlight your experience with CRM platforms during the interview. Be prepared to discuss specific campaigns you've worked on and how you used data to drive customer engagement and retention.
✨Demonstrate Analytical Skills
Since the role requires strong analytical skills, come ready to share examples of how you've used data to optimise marketing strategies. Discuss any tools or methods you’ve employed to track performance metrics.
✨Emphasise Team Collaboration
Online Home Shop values teamwork, so be sure to mention your experience working collaboratively with different teams. Share examples of how you’ve successfully communicated and coordinated with others to achieve common goals.
✨Prepare for a Fast-Paced Environment
Given the rapid growth of Online Home Shop, it’s important to convey your ability to thrive in a fast-paced setting. Share instances where you managed tight deadlines and how you prioritised tasks effectively.