At a Glance
- Tasks: Lead outbound operations, ensuring efficient order fulfilment and continuous improvement.
- Company: Join a fast-growing retailer in the UK with a dynamic culture.
- Benefits: Enjoy competitive salary, employee discounts, and enhanced maternity/paternity policies.
- Other info: Collaborative culture with regular social events and a focus on innovation.
- Why this job: Make a real impact in a high-performing environment with exciting growth opportunities.
- Qualifications: Strong leadership skills and extensive experience in warehouse operations required.
The predicted salary is between 50000 - 65000 € per year.
About the job
We’re Hiring: Senior Operations Manager - Outbound
Location: Onsite
Full-time 40 hours. Flexibility required across shift patterns (06:00–14:00 / 14:00–22:00)
The Company
Join one of the fastest-growing retailers in the UK and be part of something extraordinary. We aim to offer own-brand on-trend products for home and life, for a price that suits all budgets. OHS sells everything from the latest bedding styles, soft towels, throws, curtains, rugs, furniture and much more. OHS constantly develops and innovates its product range and grows its customer base. If you’re a proactive, dynamic person who wants to learn in a high-performing environment, we are the company for you.
Role Description
We are seeking a Senior Operations Manager to play a key leadership role within our outbound function. Reporting to the Head of Operations, you will be responsible for overseeing the day-to-day execution of outbound warehouse activities, ensuring the efficient picking, packing, and dispatch of customer orders. This role requires strong operational leadership, with accountability for performance, people management, process optimisation, and compliance. You will drive operational excellence, ensuring that customer expectations and service level agreements (SLAs) are consistently met, while fostering a culture of continuous improvement and high performance.
As a Senior Operations Manager, your responsibilities will include, but are not exhaustive:
- Outbound Operations Leadership
- Take full ownership of outbound operations, including picking, packing, and dispatch, ensuring all orders are fulfilled accurately and within customer SLAs.
- Oversee carrier allocation and dispatch processes to guarantee timely and cost-effective deliveries.
- Act as the senior operational lead during shifts, managing escalations and ensuring business continuity.
- Operational Efficiency & Planning
- Design, implement, and monitor processes to improve outbound efficiency, productivity, and throughput.
- Optimise labour planning and resource allocation in line with volume forecasts and peak trading periods.
- Work cross-functionally with inbound, logistics, and planning teams to ensure end-to-end operational alignment.
- Performance Management & Reporting
- Monitor, analyse, and report on key outbound KPIs, including productivity, accuracy, and service levels.
- Use data insights to identify trends, address performance gaps, and drive informed decision-making.
- Provide regular operational updates and reporting to senior leadership.
- Quality, Safety & Compliance
- Ensure full compliance with health & safety regulations, company policies, and standard operating procedures.
- Promote a strong safety culture, ensuring adherence to safe working practices and maintaining a clean, organised warehouse environment.
- Proactively address any risks or non-compliance issues.
- Continuous Improvement
- Champion continuous improvement initiatives to enhance operational performance, reduce cost, and improve customer experience.
- Drive innovation within the outbound function, including process enhancements and adoption of new ways of working.
- Support wider business transformation projects and operational change initiatives.
Requirements:
- Strong organisational skills and the ability to adapt to changes and tackle challenges efficiently and effectively.
- Ability to work calmly and efficiently under pressure.
- Strong attention to detail.
- A Diploma in Warehouse Operations or Supply Chain Management would be desirable.
- Extensive Senior Management experience.
- Excellent knowledge of warehouse operations.
- Time management and organisation.
- Strong interpersonal and communication skills.
- Proficiency in using warehouse software and Microsoft Office.
Why Join Us?
- Fast-moving collaborative company culture
- Regular company social events
- Company pension
- Employee discount
- Free flu jabs
- On-site parking
- Enhanced Maternity and Paternity Policies
Note for Recruiters: We do not accept unsolicited CVs or candidate profiles from recruitment agencies. Any CVs submitted without a signed agreement in place will be considered our property, and we will not be liable for any fees should we choose to engage the candidate. We operate a preferred supplier list (PSL) and will only accept submissions from agencies on that list who have been instructed to work on the role.
Senior Operations Manager - Outbound in Bolton employer: Online Home Shop
Join a dynamic and fast-growing retailer that values innovation and operational excellence. As a Senior Operations Manager, you'll thrive in a collaborative work culture that promotes continuous improvement and offers ample opportunities for professional growth. With benefits like regular social events, employee discounts, and enhanced family policies, OHS is committed to creating a rewarding environment for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager - Outbound in Bolton
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations management. Think about how your experience aligns with their needs, especially around efficiency and compliance. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our fast-growing team!
We think you need these skills to ace Senior Operations Manager - Outbound in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Operations Manager role. Highlight your leadership experience in outbound operations and any relevant achievements that showcase your ability to drive efficiency and performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our team. Share specific examples of how you've improved operational processes or led teams to success in previous roles.
Showcase Your Data Skills:Since this role involves monitoring KPIs and using data insights, make sure to mention any experience you have with data analysis or reporting. We love candidates who can turn numbers into actionable strategies!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to see all the other exciting opportunities we have available!
How to prepare for a job interview at Online Home Shop
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of outbound operations. Familiarise yourself with key processes like picking, packing, and dispatch. Being able to discuss these in detail will show your expertise and readiness for the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams during busy periods. Discuss how you've handled escalations and ensured business continuity, as this is crucial for the Senior Operations Manager position.
✨Data-Driven Decision Making
Be ready to talk about how you've used data to drive operational improvements in past roles. Bring specific KPIs you've monitored and how you addressed performance gaps. This will demonstrate your analytical skills and commitment to continuous improvement.
✨Emphasise Safety and Compliance
Understand the importance of health and safety regulations in warehouse operations. Be prepared to discuss how you've promoted a safety culture in previous positions and how you ensure compliance with company policies. This shows you value both efficiency and safety.
