Senior Operations Manager - (Inventory & Reverse Logistics) in Bolton

About the Job

We're Hiring: Senior Operations Manager - Inventory & Reverse Logistics

Location: Onsite in Manchester

Full-time, 40hrs per week, as required across 6-2pm & 2-10pm shifts | Competitive Salary + Perks

The Company

Join one of the fastest-growing retailers in the UK and be part of something extraordinary. We aim to offer own-brand on-trend products for home and life, for a price that suits all budgets. OHS sells everything from the latest bedding styles, soft towels, throws, curtains, rugs, furniture and much more. OHS constantly develops and innovates its product range and grows its customer base. If you’re a proactive, dynamic person who wants to learn in a high-performing environment, we are the company for you.

The Role

We are looking for a Senior Operations Manager to join our Operations team to predominantly assist the Head of Operations in maintaining the smooth operation of a fast-moving environment. The Senior Operations Manager will be responsible for the day-to-day management of people across numerous functions, to ensure company’s targets and objectives are met to meet customer requirements, ensuring that staff comply with health, safety and standard operating procedures. Responsible for housekeeping standards and continuous improvement within the operation.

What you'll be doing:

• Lead numerous functions and oversee the stock accuracy, customer returns and pick face replenishment tasks.
• Coordinate Operations: Implement and monitor processes that support and improve the efficiency of the inbound & outbound function.
• Staff Management: Manage and monitor productivity, providing constructive feedback to all levels and coaching to enhance performance.
• Safety and Compliance: Ensure compliance with safety and quality standards, maintaining a clean and orderly warehouse environment.
• Performance Reporting: Prepare and submit performance reports, analysing operational data to identify areas for improvement.
• Problem Resolution: Address operational challenges and resolve any problems arising or complaints related to both the inbound & outbound operations.
• Continuous improvement: Always striving to improve the workplace environment, including developing people and implementing new ideas to enhance efficiency, compliance, and quality of service.
• Manage and provide guidance and oversight into operational support roles (e.g. Operations Coordinator), ensuring effective day-to-day delivery.
• Contribute to resource planning to ensure service delivery is aligned with demand and contractual requirements.
• Manage and optimise the use of containers and associated logistics to support efficient site operations.
• Assist on other projects as and when required.

What you’ll bring:

• Strong organisational skills and the ability to adapt to changes and tackle challenges efficiently and effectively.
• Ability to work calmly and efficiently under pressure.
• Strong attention to detail.
• A Diploma in Warehouse Operations or Supply Chain Management would be desirable.
• Previous Senior Management experience (Min. 5 years).
• Excellent knowledge of warehouse operations.
• Time management and organisation.
• Strong interpersonal and communication skills.
• Proficiency in using warehouse software and Microsoft Office.

Why join us?

• Fast-moving and growing, collaborative company culture.
• Regular company social events.
• 25 days holiday + bank holidays.
• Company pension.
• Employee discount.
• Free flu jabs.
• On-site parking.
• Gift box and early finish on your birthday.
• Free electric car charging.

At OHS, you won't just join a team — you'll be part of a fast-moving retail success story. If you're ambitious, collaborative, and excited by scale, apply today and help shape the future of home shopping in the UK.