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- Tasks: Support students through their learning journey and ensure smooth study experiences.
- Company: OES, a global leader in enhancing education through innovative partnerships.
- Benefits: Flexible working hours, 25 days annual leave, and career growth opportunities.
- Why this job: Make a real impact on student success in a vibrant and supportive environment.
- Qualifications: Strong customer care skills, excellent communication, and IT proficiency.
- Other info: Join a passionate team dedicated to transforming education for the digital era.
The predicted salary is between 20800 - 26000 ÂŁ per year.
At OES, we’re passionate about enhancing lives through education, working collaboratively to deliver powerful learning experiences. We partner with the world’s leading universities to enhance the student experience for the digital era to meet our purpose of being the world’s most impactful enabler of education. In 2024, we launched a strategic partnership with Aston University who are a transformational UK university, and we are now looking for talented, ambitious individuals to grow our team. You will be joining OES at an exciting time with significant opportunities for professional growth, creativity, and impact.
OES is committed to supporting its students throughout their learning journey. A critical element of its quality student experience is the provision of a streamlined and personalised student support service. The Student Recruitment Advisor role sits within our Student Success team. Student Advisors ensure everything relating to a student’s studies runs smoothly by providing student support and guidance. The role requires passionate, proactive, and resourceful team members. The position is broad in scope and requires a high degree of initiative and self-management to deal with a range of functions and tasks. You will be equipped with a comprehensive working knowledge of the university’s policies, procedures, and regulations, as well as their support services and student administration policies and procedures, meaning you can advise the students appropriately in accordance with regulations. You will be expected to work autonomously and be accountable for your goals, think for yourself, push the boundaries, and above all bring a high level of energy and passion to the team. We work to a hybrid model with 2 days per week in our Birmingham office.
Key Responsibilities
- You’ll be the first line of student support – responding to inbound student calls and messages.
- You’ll proactively communicate with students, reaching out to them to ensure that their studies are on track.
- You’ll accurately record and maintain student records using the student management system (Salesforce).
- You’ll administrate student rests, extensions, programme transfers, late assessment submissions, study needs agreements, and resit opportunities in line with partner university policy and record these within Salesforce.
- You’ll support the student assessment process.
- You’ll participate in projects to enhance the student’s online experience and increase success and retention (e.g., onboarding, intervention, and support projects).
- You’ll contribute to the effectiveness of team working practices and productivity, while supporting your peers.
- You’ll undertake project-based work to progress and improve the quality of the team’s provision. This could be in relation to regulatory updates, technological advances or awarding body requirements.
About You
- You’ll have strong customer care skills, and ability to analyse situations appropriately and sensitively.
- You’ll have excellent IT and administration skills.
- You’ll have good working knowledge of Microsoft office (particularly Excel).
- You’ll be a great communicator with excellent written and verbal communications skills.
- You’ll have an imaginative & intelligent approach to solving problems.
- You’ll have high attention to detail and consistent follow-through.
- You will have an excellent ability to prioritise, plan and problem-solve, with great time management & organisational skills.
- You’ll enjoy working as part of a close team.
- You’ll have a flexible attitude to work, including the ability to take up new tasks when required and without supervision.
The salary for this role is up to ÂŁ26,000 per annum, dependant on experience.
Benefits
- Global organisation focused on growth = lots of opportunities for our employees
- Engaging & vibrant organisational culture
- 35 hour working week, within a flexible working environment
- OES values driven recruitment principles
- Career-life fit – health & wellbeing focus
- 25 days of annual leave + Bank holidays
- Purchased leave scheme
- OES strategy reflects respect, honesty & diversity
- Continuous improvement through challenging & meaningful work
- Study assistance and leave for eligible employees
- High growth industry & strong partner/shareholder backing
- Genuine focus on student success
- Global mentoring program
- We are proud to support the Living the Wage movement
Student Support Advisor in Birmingham employer: Online Education Services
Contact Detail:
Online Education Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OES on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Student Support Advisor.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support. Think about how you can showcase your customer care skills and problem-solving abilities. We want to see your passion for helping students succeed!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Salesforce or similar systems, as this will be crucial in the role. We love candidates who can hit the ground running and manage student records efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the OES team.
We think you need these skills to ace Student Support Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education shine through! We want to see how passionate you are about enhancing student experiences and supporting their success.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Student Support Advisor and how you can contribute to our team.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with OES.
How to prepare for a job interview at Online Education Services
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of OES's mission and values. Familiarise yourself with their partnerships, especially with Aston University, and think about how your skills align with their goal of enhancing student success.
✨Show Your Passion for Student Support
During the interview, express your enthusiasm for helping students succeed. Share specific examples from your past experiences where you've gone above and beyond to support someone in their educational journey. This will demonstrate your proactive nature and commitment to student welfare.
✨Be Ready to Problem-Solve
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking of situations where you had to analyse a problem and come up with a creative solution. Highlight your ability to think on your feet and adapt to changing circumstances.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. Inquire about the challenges they face in student support or how they measure success. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
